Catherine Jacobusse Email & Phone Number | Telecommunications professional with experience in large, multi-site revenue generaton contact centers and corporate office environments. Experience with voice and data networks, PBX equipment, CTI, Windows desktop, Windows Servers, and Call Center applications. Proven track record of identifying and implementing cost reduction initiatives such as MPLS, Genesys CTI, and renegotiating telecommunication contracts. Experience with estabishing change management processes for IT/Operations. • More than fifteen years with telecommunications sales, technical and customer service sales operations, process and performance development. • Innate ability to grasp complex processes and convert information into easy to execute concepts. • Proven experience in strategic planning with comprehensive knowledge of channel communications strategies; process and performance analysis; knowledge management; project planning and execution; and program management. • Inherent ability to cultivate productive relationships with customers, subject matter experts, key decision-makers and cross-functional team members • Demonstrated ability to lead and develop project teams to fulfill strategic goals and increase customer satisfaction.

Catherine Jacobusse

Telecommunications professional with experience in large, multi-site revenue generaton contact cente...
Indianapolis, Indianapolis, United States

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Catherine Jacobusse’s Location Indianapolis, Indianapolis, United States

Catherine Jacobusse’s Current Industry Sprint Nextel

Catherine Jacobusse’s Prior Industry At And T

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Sr. Vice President

2003-02-01 00:00:00 - Present

Manger Of Data Control

2000-01-01 00:00:00 - 2003-02-01 00:00:00

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Catherine Jacobusse is a Telecommunications professional with experience in large, multi-site revenue generaton contact centers and corporate office environments. Experience with voice and data networks, PBX equipment, CTI, Windows desktop, Windows Servers, and Call Center applications. Proven track record of identifying and implementing cost reduction initiatives such as MPLS, Genesys CTI, and renegotiating telecommunication contracts. Experience with estabishing change management processes for IT/Operations. • More than fifteen years with telecommunications sales, technical and customer service sales operations, process and performance development. • Innate ability to grasp complex processes and convert information into easy to execute concepts. • Proven experience in strategic planning with comprehensive knowledge of channel communications strategies; process and performance analysis; knowledge management; project planning and execution; and program management. • Inherent ability to cultivate productive relationships with customers, subject matter experts, key decision-makers and cross-functional team members • Demonstrated ability to lead and develop project teams to fulfill strategic goals and increase customer satisfaction.