Cassandra Fick Email & Phone Number | publishing content on several of SLF's websites.Responsibilities include but not limited to: • Booking & arranging meetings for AVP/ managers in departments • Setting up travel arrangements for AVP/ training department • Monthly budget variance for 3 departments • Budgeting and planning for each fiscal year • Cheque requests for monthly invoices • Manage gift certificate requests for Service Recovery • Preparing, sending & compiling survey’s for training department • Supply ordering for 3 departments • Maintaining AVP of Service Excellence & Best Practice’s inbox & calendar • Maintain Director of Retirement & Guaranteed Customer Service’s inbox & calendar • Manage AVP’s meeting agenda’s & databases • Prepare expense reimbursements for individuals as needed. Responsibilities include but not limited to: • Answering the phone and properly directing all calls • Updated and maintained the company website • Accounts Receivable/ Payable • Invoicing print orders, construction documents, events etc. • Inventory • Main contact for 29 RCSG Safety Group Members • On the RCSG Steering Committee • Responsible for all course & event registration • Event planning • President’s Administrative Assistant • Creating & Maintaining the position’s process book. Supervisor- Workforce (Oct 05 - Oct -06) • Client reporting • Addressing all clients needs • Payroll/ bonus administration for full department (250+ representatives) • Employee termination paperwork • Creating and maintaining databases • Departmental processes • Staffing • Attrition • Projecting and hitting target hours • Intranet development and maintenance Supervisor (Aug/04- Oct/05) Promoted - successfully running a top performing team of 35+ reps, which entailed but not limited to: • Payroll • Tracking agents daily & monthly statistics including • Preparing daily & monthly reports • Quality Assurance • Handling escalated calls and addressing disputes with representatives • Transfers between shifts • Memo’s for agents • Contests (weekly & monthly) Trainer/ Instructor (as needed) • Utilized as an instructor to train new site out of province • Trained successful classes for production Team Lead (Mar/04 – Aug/04) • Helping out other collections associates • Taking any escalated calls. • Also while supervisor was on a leave of absence for several months was supervising up to 35 people on two shifts. Adding payroll into the computer, as well of tracking dollars collected and other statistics. Collections Associate (Feb/04 – Mar/04) • Outbound calling to collect on customers’ outstanding phone bills.

Cassandra Fick

publishing content on several of SLF's websites.Responsibilities include but not limited to: • Booki...
British Columbia, British Columbia, Canada

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Cassandra Fick’s Email cassandra.fick@sunlife.com

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Cassandra Fick’s Location British Columbia, British Columbia, Canada

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Cassandra Fick’s Prior Industry Sun Life Financial | The Grand Valley Construction Association | iQor

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Work Experience

Sun Life Financial

Content Publisher

2011-10-01 00:00:00 - 2012-10-01 00:00:00

The Grand Valley Construction Association

Administrative Assistant/ Accounting/ Membership Services

2006-10-01 00:00:00 - 2007-05-01 00:00:00

iQor

Supervisor- Workforce

2004-02-01 00:00:00 - 2006-10-01 00:00:00

Skills

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FAQ About Cassandra Fick

Cassandra Fick is located at
British Columbia, British Columbia, Canada

Cassandra Fick is a publishing content on several of SLF's websites.Responsibilities include but not limited to: • Booking & arranging meetings for AVP/ managers in departments • Setting up travel arrangements for AVP/ training department • Monthly budget variance for 3 departments • Budgeting and planning for each fiscal year • Cheque requests for monthly invoices • Manage gift certificate requests for Service Recovery • Preparing, sending & compiling survey’s for training department • Supply ordering for 3 departments • Maintaining AVP of Service Excellence & Best Practice’s inbox & calendar • Maintain Director of Retirement & Guaranteed Customer Service’s inbox & calendar • Manage AVP’s meeting agenda’s & databases • Prepare expense reimbursements for individuals as needed. Responsibilities include but not limited to: • Answering the phone and properly directing all calls • Updated and maintained the company website • Accounts Receivable/ Payable • Invoicing print orders, construction documents, events etc. • Inventory • Main contact for 29 RCSG Safety Group Members • On the RCSG Steering Committee • Responsible for all course & event registration • Event planning • President’s Administrative Assistant • Creating & Maintaining the position’s process book. Supervisor- Workforce (Oct 05 - Oct -06) • Client reporting • Addressing all clients needs • Payroll/ bonus administration for full department (250+ representatives) • Employee termination paperwork • Creating and maintaining databases • Departmental processes • Staffing • Attrition • Projecting and hitting target hours • Intranet development and maintenance Supervisor (Aug/04- Oct/05) Promoted - successfully running a top performing team of 35+ reps, which entailed but not limited to: • Payroll • Tracking agents daily & monthly statistics including • Preparing daily & monthly reports • Quality Assurance • Handling escalated calls and addressing disputes with representatives • Transfers between shifts • Memo’s for agents • Contests (weekly & monthly) Trainer/ Instructor (as needed) • Utilized as an instructor to train new site out of province • Trained successful classes for production Team Lead (Mar/04 – Aug/04) • Helping out other collections associates • Taking any escalated calls. • Also while supervisor was on a leave of absence for several months was supervising up to 35 people on two shifts. Adding payroll into the computer, as well of tracking dollars collected and other statistics. Collections Associate (Feb/04 – Mar/04) • Outbound calling to collect on customers’ outstanding phone bills.