Carol Valdez

Carol Valdez

Director, Content Design at ServiceNow
San Diego, California, United States

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Work Experience

ServiceNow

Director, Content Design

2021-05-01 - Present

UX WRITERS COLLECTIVE

Co-Founder

2018-06-01 - Present

Amazon

Principal UX Writer & Voice Design Lead, Customer Service

2017-03-01 - 2020-06-01

Renovate America

Product Content Strategy Lead

2015-12-01 - 2017-02-01

Intuit

Principal Content Designer

2012-09-01 - 2015-12-01

RealAge, Inc.

Editorial Director

2003-10-01 - 2012-02-01

PETCO Animal Supplies, Inc.

Copywriter

2002-01-01 - 2003-01-01

Public Broadcasting Service (PBS)

Assistant Director, Online Communications

1998-06-01 - 2002-07-01

George Washington University

Research Associate

1995-11-01 - 1998-06-01

Syracuse University

Information Specialist

1994-01-01 - 1995-01-01

Skills

saas software it management paas enterprise software information technology service management enterprise cloud custom app development platform itsm security operations customer service management itom grc hr service delivery digitize workflows

Languages

English German French Japanese