Carlos Medina Email & Phone Number | Over 10 years of experience within the BPO/KPO/ITO industry, 9 of them in Leadership roles in charge of Client Relations, Operations and P&L. Currently leading our 2 Corporate Support Centers in Nicaragua and Colombia, to service our parent company, Now Optics: the fastest-growing optical retailer in the US. Supporting over 20 departments including Call Center, HR, IT, Marketing, Recruitment, Back-Office, Training and Accounting & Finance. Team player and hands-on in Sales metrics, CSAT, Financial KPIs and Continuous Improvement while assuring that our operations are carried with superior performance standards and ROI.

Carlos Medina

Over 10 years of experience within the BPO/KPO/ITO industry, 9 of them in Leadership roles in charge...
Managua, Managua, Nicaragua

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Carlos Medina’s Email cmedina@opticallbpo.com

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Carlos Medina’s Location Managua, Managua, Nicaragua

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Carlos Medina’s Prior Industry Dichter And Neira | Sitel

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Carlos Medina is a Over 10 years of experience within the BPO/KPO/ITO industry, 9 of them in Leadership roles in charge of Client Relations, Operations and P&L. Currently leading our 2 Corporate Support Centers in Nicaragua and Colombia, to service our parent company, Now Optics: the fastest-growing optical retailer in the US. Supporting over 20 departments including Call Center, HR, IT, Marketing, Recruitment, Back-Office, Training and Accounting & Finance. Team player and hands-on in Sales metrics, CSAT, Financial KPIs and Continuous Improvement while assuring that our operations are carried with superior performance standards and ROI.