Calida Dsouza Email & Phone Number | Vendor Acquisition: To search and add new Vendors to the existing delivery network. Vendor Reconciliations, Payments etc Visual Merchandising Product development: To understand the current market needs and introducing new products accordingly. Product selection: To assign and change existing products based on the sales report. Sales Analysis: To prepare and analyze the weekly sales report and to take corrective actions to increase sales. Finalizing product catalog and prices. Escalations: To handle Vendor disputes. Co-coordinating with other departments for modifications and implementation of automation of processes. Competitor Analysis. Preparing manuals & Requirement specification documents.; a Project catering accounts receivables services to a company in UK.Back office & basic excel reports. - Based on campaign priority and go live dates complete the QA audits of campaigns assigned - Work closely with Quality Team in US and ensure QA for new campaigns is completed daily thereby improving the go-live time - Achieve daily review targets with accuracy & meeting the SLAs defined - Keep oneself updated with all process changes in US team with working knowledge of all ticket types resolved by US team - Identify issues on Editorial Side & suggest ways to fix them - Give constructive feedback on errors marked and suggest ways of improvement - Document the feedback & analyze error trends for analysts; accordingly suggest refreshers for product training - Work closely with Operations & Training teams to drive continuous improvement initiatives - Support trainees & bottom quartile agents come up the learning curve and help them achieve productivity & quality targets - Support in provisioning of Editorial Campaigns & actioning of Editorial Live Tickets as and when needed - Participate and contribute in calls with US team, operational team meets & training sessions.  Processes, tracks and schedules client (internal) requests for analysts' time to ensure appropriate analyst(s) is/are aligned with the requested engagement, whilst managing timely communication to all parties  Accountable for content knowledge expertise in all technology areas.  Collaborate with Sales and Research analyst community to better understand client needs  Adhere to internal Research Engagement Service processes to ensure seamless presentation to the sales and increase efficiencies.  Remain abreast of updates to assigned core topics, published research and research area coverage to enhance ability to handle, Proof Of Concept and Client Engagement Days requests.  Responsible for verifying the opportunity for a Proof of Concept request, ensuring the minimum guidelines are met or have a strong business case for an exception based approval.  Open and maintain service records for all requests.  Build strong relationships with analysts, Sales and Analyst Relations community.  Utilizes Senior RCS/Process managers as a point of escalation for problematic requests or unknown topical coverage areas  Supporting the Vendor Briefings and Inquiry processes.  Handling the information desk at events.  Preparing daily and weekly reports.Job Profile: Vendor Acquisition: To search and add new Vendors to the existing delivery network. Vendor Reconciliations, Payments etc Visual Merchandising Product development: To understand the current market needs and introducing new products accordingly. Product selection: To assign and change existing products based on the sales report. Sales Analysis: To prepare and analyze the weekly sales report and to take corrective actions to increase sales. Finalizing product catalog and prices. Escalations: To handle Vendor disputes. Co-coordinating with other departments for modifications and implementation of automation of processes. Competitor Analysis. Preparing manuals & Requirement specification documents.

Calida Dsouza

Vendor Acquisition: To search and add new Vendors to the existing delivery network. Vendor Reconcili...
India

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Calida Dsouza’s Email calida.dsouza@gartner.com

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Calida Dsouza’s Location India

Calida Dsouza’s Current Industry Cognizant ReachLocal Services India Gartner

Calida Dsouza’s Prior Industry Orios Flora 2000 | BPO Pvt Ltd | Compass Bpo

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Work Experience

Cognizant

working with Life Sciences Digital Operations team

2019-01-01 00:00:00 - Present

ReachLocal Services India

Quality Assurance - Campaign Keyword Analyst

2017-01-01 00:00:00 - Present

Gartner

Senior Research Content Specialist

2012-07-01 00:00:00 - Present

Orios Flora 2000

Sr. Mktg. Exec

2010-05-01 00:00:00 - 2012-06-01 00:00:00

BPO Pvt Ltd

Worked with Compass

2008-06-01 00:00:00 - 2010-04-01 00:00:00

Compass Bpo

Jr. Accounts Exec

2008-06-01 00:00:00 - 2010-04-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Calida Dsouza

Calida Dsouza is located at
India

Calida Dsouza is a Vendor Acquisition: To search and add new Vendors to the existing delivery network. Vendor Reconciliations, Payments etc Visual Merchandising Product development: To understand the current market needs and introducing new products accordingly. Product selection: To assign and change existing products based on the sales report. Sales Analysis: To prepare and analyze the weekly sales report and to take corrective actions to increase sales. Finalizing product catalog and prices. Escalations: To handle Vendor disputes. Co-coordinating with other departments for modifications and implementation of automation of processes. Competitor Analysis. Preparing manuals & Requirement specification documents.; a Project catering accounts receivables services to a company in UK.Back office & basic excel reports. - Based on campaign priority and go live dates complete the QA audits of campaigns assigned - Work closely with Quality Team in US and ensure QA for new campaigns is completed daily thereby improving the go-live time - Achieve daily review targets with accuracy & meeting the SLAs defined - Keep oneself updated with all process changes in US team with working knowledge of all ticket types resolved by US team - Identify issues on Editorial Side & suggest ways to fix them - Give constructive feedback on errors marked and suggest ways of improvement - Document the feedback & analyze error trends for analysts; accordingly suggest refreshers for product training - Work closely with Operations & Training teams to drive continuous improvement initiatives - Support trainees & bottom quartile agents come up the learning curve and help them achieve productivity & quality targets - Support in provisioning of Editorial Campaigns & actioning of Editorial Live Tickets as and when needed - Participate and contribute in calls with US team, operational team meets & training sessions.  Processes, tracks and schedules client (internal) requests for analysts' time to ensure appropriate analyst(s) is/are aligned with the requested engagement, whilst managing timely communication to all parties  Accountable for content knowledge expertise in all technology areas.  Collaborate with Sales and Research analyst community to better understand client needs  Adhere to internal Research Engagement Service processes to ensure seamless presentation to the sales and increase efficiencies.  Remain abreast of updates to assigned core topics, published research and research area coverage to enhance ability to handle, Proof Of Concept and Client Engagement Days requests.  Responsible for verifying the opportunity for a Proof of Concept request, ensuring the minimum guidelines are met or have a strong business case for an exception based approval.  Open and maintain service records for all requests.  Build strong relationships with analysts, Sales and Analyst Relations community.  Utilizes Senior RCS/Process managers as a point of escalation for problematic requests or unknown topical coverage areas  Supporting the Vendor Briefings and Inquiry processes.  Handling the information desk at events.  Preparing daily and weekly reports.Job Profile: Vendor Acquisition: To search and add new Vendors to the existing delivery network. Vendor Reconciliations, Payments etc Visual Merchandising Product development: To understand the current market needs and introducing new products accordingly. Product selection: To assign and change existing products based on the sales report. Sales Analysis: To prepare and analyze the weekly sales report and to take corrective actions to increase sales. Finalizing product catalog and prices. Escalations: To handle Vendor disputes. Co-coordinating with other departments for modifications and implementation of automation of processes. Competitor Analysis. Preparing manuals & Requirement specification documents.

Calida Dsouza currently works in the Cognizant | ReachLocal Services India | Gartner |

No Languages Available

Calida Dsouza has prior
experience in the following industries:
Orios Flora 2000 | BPO Pvt Ltd | Compass Bpo

Calida Dsouza has the following professional experience:
Cognizant | ReachLocal Services India | Gartner | Orios Flora 2000 | BPO Pvt Ltd | Compass Bpo