Brian Danforth Email & Phone Number | With over 24 years in the customer support industry, Brian embarked on his journey as a Tier 1 support representative at OMS Systems, ascending to Senior Manager of Technical Support, overseeing a team of 60 support personnel. His expertise expanded at McKesson Inc.'s Enterprise Imaging Group, where he played a pivotal role in achieving multiple Support Certifications (SCP) and honed his skills in Best in Class Customer Service. A dedicated member of HDI since 2004, Brian served as Vice President of Communication for the Atlanta Chapter and holds certifications as a Helpdesk Manager and Service Strategies professional. As a seasoned Customer Service and Support Center Management Professional, Brian exhibits dynamic proficiency in software, hardware, root cause determination, project management, logistics, and network resource management. Adaptable to diverse environments, he excels in marketing, training, sales, process implementation, and account collections, leveraging his people skills to thrive in any situation. Throughout his career, Brian has been instrumental in implementing change management practices, ensuring positive outcomes. Continuously advancing his knowledge in ITIL support and service strategies, Brian is committed to making continuous improvements in any organization he joins. He earned his Bachelor of Science from Georgia Tech in December 1997.

Brian Danforth

With over 24 years in the customer support industry, Brian embarked on his journey as a Tier 1 suppo...
Atlanta, Atlanta, United States

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Brian Danforth’s Location Atlanta, Atlanta, United States

Brian Danforth’s Current Industry Specialty Building Products

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Technical Support Manager

2024-04-01 00:00:00 - Present

Global Support Director

2023-02-01 00:00:00 - 2023-12-01 00:00:00

Global Service Delivery Director

2015-07-01 00:00:00 - 2023-01-01 00:00:00

Manager Product Support

2014-03-01 00:00:00 - 2015-03-01 00:00:00

Software Support Manager

2010-09-01 00:00:00 - 2014-02-01 00:00:00

Vice President of Communications

2006-01-01 00:00:00 - 2010-12-01 00:00:00

Support Manager EIG Customer Support

2008-03-01 00:00:00 - 2010-08-01 00:00:00

Senior Technical Support Manager

1998-01-01 00:00:00 - 2008-01-01 00:00:00

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Brian Danforth is a With over 24 years in the customer support industry, Brian embarked on his journey as a Tier 1 support representative at OMS Systems, ascending to Senior Manager of Technical Support, overseeing a team of 60 support personnel. His expertise expanded at McKesson Inc.'s Enterprise Imaging Group, where he played a pivotal role in achieving multiple Support Certifications (SCP) and honed his skills in Best in Class Customer Service. A dedicated member of HDI since 2004, Brian served as Vice President of Communication for the Atlanta Chapter and holds certifications as a Helpdesk Manager and Service Strategies professional. As a seasoned Customer Service and Support Center Management Professional, Brian exhibits dynamic proficiency in software, hardware, root cause determination, project management, logistics, and network resource management. Adaptable to diverse environments, he excels in marketing, training, sales, process implementation, and account collections, leveraging his people skills to thrive in any situation. Throughout his career, Brian has been instrumental in implementing change management practices, ensuring positive outcomes. Continuously advancing his knowledge in ITIL support and service strategies, Brian is committed to making continuous improvements in any organization he joins. He earned his Bachelor of Science from Georgia Tech in December 1997.

Brian Danforth has prior
experience in the following industries:
Channelworks | Centricsit | Verint | Visix | Hdi Atlanta | Mckesson Provider Technologies | Practiceworks

Brian Danforth has the following professional experience:
Specialty Building Products | Channelworks | Centricsit | Verint | Visix | Hdi Atlanta | Mckesson Provider Technologies | Practiceworks