Brent Bryan Bacolod Email & Phone Number | • Experience: Goal-oriented IT Analyst with 8+ years of experience, seeking for great opportunities. Proven responsible, worthy of the required qualifications and will do extra mile for the satisfaction of the organization and customers alike. Enthusiastic to learn new things in the related field. • Skills: Proficient in troubleshooting and service management tools like Zendesk and Salesforce. Currently, a systems and servers monitoring support that oversees any errors encountered and reports/documents to resolving IT groups. • Career highlights: - Delivered consistent team SLA score of 100% in Monitoring support from 2023 Q1 to present. - Resolved massive volume of incidents/support request tickets in 2022 Q2-Q3. - 2022 Q2 top team in ProV International client. - Perseverance award in DFI Retail Group. - Extended seasonal contract in Balsam Brands for performance. - Promoted from CSR I to CSR II in Telus International. - Scored an average of 98% in OJT assessment.

Brent Bryan Bacolod

• Experience: Goal-oriented IT Analyst with 8+ years of experience, seeking for great opportunities....
Calabarzon, Calabarzon, Philippines

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Brent Bryan Bacolod’s Email brent.bacolod@provintl.com

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Brent Bryan Bacolod’s Location Calabarzon, Calabarzon, Philippines

Brent Bryan Bacolod’s Current Industry Prov International

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Service Desk Monitoring Support - IT Infrastructure & Services

2021-09-01 00:00:00 - Present

IT Service Desk Analyst

2018-06-01 00:00:00 - 2021-09-01 00:00:00

Online Store Customer Service

2018-03-01 00:00:00 - 2018-03-01 00:00:00

Customer Loyalty Support

2017-10-01 00:00:00 - 2018-01-01 00:00:00

IT Service Desk

2017-05-01 00:00:00 - 2017-08-01 00:00:00

CSR Tier 2 - Email

2015-09-01 00:00:00 - 2017-01-01 00:00:00

ICTD Intern

2014-02-01 00:00:00 - 2014-04-01 00:00:00

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Brent Bryan Bacolod is a • Experience: Goal-oriented IT Analyst with 8+ years of experience, seeking for great opportunities. Proven responsible, worthy of the required qualifications and will do extra mile for the satisfaction of the organization and customers alike. Enthusiastic to learn new things in the related field. • Skills: Proficient in troubleshooting and service management tools like Zendesk and Salesforce. Currently, a systems and servers monitoring support that oversees any errors encountered and reports/documents to resolving IT groups. • Career highlights: - Delivered consistent team SLA score of 100% in Monitoring support from 2023 Q1 to present. - Resolved massive volume of incidents/support request tickets in 2022 Q2-Q3. - 2022 Q2 top team in ProV International client. - Perseverance award in DFI Retail Group. - Extended seasonal contract in Balsam Brands for performance. - Promoted from CSR I to CSR II in Telus International. - Scored an average of 98% in OJT assessment.

Brent Bryan Bacolod has prior
experience in the following industries:
Dairy Farm | Polynom | Balsam Brands | Cognizant | Telus International | Securities And Exchange Commission

Brent Bryan Bacolod has the following professional experience:
Prov International | Dairy Farm | Polynom | Balsam Brands | Cognizant | Telus International | Securities And Exchange Commission