Brandon Jimenez Email & Phone Number | • Customer Service expertise, attending to each of the customer's needs, and in each of the open tickets. • Provide the best support for OpenVPN customers, constantly monitoring to achieve satisfaction in each of their issues. • Take initial service requests in order to assist customers with technical issues, which are more complex and which may require recreating symptoms in the laboratory, research into known problems, trace analysis, and in-depth troubleshooting. • Follow up on the customer’s issue by maintaining periodic timely updates, setting up appointments, and any other commitment made to the customers until the issue is solved

Brandon Jimenez

• Customer Service expertise, attending to each of the customer's needs, and in each of the open tic...
Barranquilla, Barranquilla, Colombia

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Brandon Jimenez’s Phone Numbers +1 408-738-****

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Brandon Jimenez’s Location Barranquilla, Barranquilla, Colombia

Brandon Jimenez’s Current Industry

Brandon Jimenez’s Prior Industry Sykes | Jumio | Bavaria

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Technical Network Support Team Lead - Americas Region

Present

Cisco TAC Security Engineer Tier2

2020-05-01 00:00:00 - 2021-11-01 00:00:00

Verificador

2018-07-01 00:00:00 - 2018-12-01 00:00:00

Operador de producción

2012-06-01 00:00:00 - 2017-12-01 00:00:00

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Brandon Jimenez is a • Customer Service expertise, attending to each of the customer's needs, and in each of the open tickets. • Provide the best support for OpenVPN customers, constantly monitoring to achieve satisfaction in each of their issues. • Take initial service requests in order to assist customers with technical issues, which are more complex and which may require recreating symptoms in the laboratory, research into known problems, trace analysis, and in-depth troubleshooting. • Follow up on the customer’s issue by maintaining periodic timely updates, setting up appointments, and any other commitment made to the customers until the issue is solved