FAQ About Bouchaib Aoun

• What is Bouchaib Aoun's address?

  Bouchaib Aoun is located at
  Morocco

• What is Bouchaib Aoun's job title?

  Bouchaib Aoun is a Ability to build and inspire teams towards long-term services engagements covering several countries, cultures, and languages. My assignment to North and West Africa led to growth in revenue, profitability and client sat index. Is has been a pleasure to help develop so many smart people, and to be able to address real gaps in the IT environment and be considered as trusted Advisor for customer. CORE COMPETENCIES : IT infrastructure Project Management IT Support Structure Setup and Management Implementation Project Management Microsoft Certified Engineer Certified Netware Engineer AIX & HACMP System Engineer IBM Certified Senior Manager Scrum Foundation Professional Solution Sales Management Customer Support Management KEY ACHIEVEMENTS : • Managing a P&L of a Business Unit including sales and delivery for North & • West Africa French speaking countries • Growth Y/Y at a consistent double-digit rate • Daily sales and cadence call follow-up • Capitalize on market opportunities to drive revenues, profits, and growth. • Manages high-profile corporate accounts • Identify strategic BP recruitment to gain market share • Ethical & integrity in all relationship • Full ownership of P&L to achieve revenue growth and gross profit stream Coordinates and leads service review meetings to ensure customer satisfaction and SLAs are being met • Recognized as top10 IBM MEA Manager of two successive years 2018 and 2019 • WW Best in class in customer’s satisfaction reaching a yearly NPS Medallia of 94% in 2019 • Customer’s loyalty improved, from less than 50% coverage to around 75% and revenue growths by 49% in 4 years and growth Profit from 64% to 80%. managing team performance and controlling service quality. works to maintain good customer relationships and improve the company's services to maintain customer satisfaction. JOB PROFILE : • Maintaining positive relationships with customers. • Identifying customer needs and overseeing service delivery within the business context. • Leading the service delivery team, managing their performance, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. • Managing finances and budgets. • Assessing customer feedback and taking action to improve and refine services. • Enhance client satisfaction by effectively resolving issues through optimized utilization of technology • Developed Team’s Skills & Certification https://www.youracclaim.com/users/bouchaib-aoun/badges Please contact me at : bouchaib.aoun@gmail.com, I am ready for new Challenges !

• What industry does Bouchaib Aoun currently work in?

  Bouchaib Aoun currently works in the Confidentiel |

• Which languages does Bouchaib Aoun speak?

  No Languages Available

• Which industries has Bouchaib Aoun previously worked in?

  Bouchaib Aoun has prior
  experience in the following industries:
  Blockchain Guru | Dimitra Technology | Ibm | Bull

• What is Bouchaib Aoun’s work experience?

  Bouchaib Aoun has the following professional experience:
  Confidentiel | Blockchain Guru | Dimitra Technology | Ibm | Bull

• How can I find Bouchaib Aoun on LinkedIn?

  You can view Bouchaib Aoun’s LinkedIn profile at LinkedIn URL

• What are Bouchaib Aoun’s work email addresses?

  Bouchaib Aoun’s work email
  addresses are
  baoun@ibm.com

• What company does Bouchaib Aoun work for?

  Confidentiel |