Biraj Bhuyan Email & Phone Number | • Seasoned and performance focused IT professional with over 18 years of experience in system, software, and application support & maintenance, service delivery, project management, IT process & technology consultant, delivery transformation and automation. • Having more than 13 years of experience on production support in managed services (ITSM) landscape and service delivery role having expertise on ITIL framework. • Having 8 years of experience to lead a support team of 50+ technical resources of different skill and expertise level (L1, L2, L3) in onshore/offshore model and equipped with expertise to lead even a bigger support team in managed services • ITIL and PRINCE2 certified professional in service management and project management respectively. • Collaborate with Operational Improvements Manager and other Technical Delivery Managers to assess, improve, and enforce IT Service Management processes aligned with ITSM / ITIL Best Practices. • Lead continuous improvement, process & delivery transformation, and automation solutions to bring efficiency to operation and support processes. • Work with customers, senior leadership team, support, and engineering teams to handle and resolve any critical customer issues that arise with our product and services. •The digital operation and technology transformation leader collaborate with customer stakeholders and professional services colleagues to define and implement transformation program. • Provided first-rate support for FX traders by resolving issues in a timely manner, answering questions, relaying feature requests, and providing the best possible trading experience. • Strong understanding and working on FIX Protocol, FIX Engine, FIX Session, FIX message and the usage of tags. Ability to troubleshoot and resolve FIX Protocol issues: FIX 4.2/4.4, Sequence reset issue. • Excellent working experience on most critical applications in Forex Trading like Wallstreet System, Fenergo, Omgeo Protocoll, Digitech Pricing Engine, Barracuda, Fenics Option Trading, Two Four Credit Monitoring, Smartstream TLM Confirmation matching, MarkitSERV TradeSTP which are extensively used by corporate. • Automate, monitor and support server side Windows and UNIX applications using shell/python scripting and UFT automation tool • Expertise on tools like PL/SQL Developer, TOAD, IBM ISM, Remedy, Servicenow, JIRA, Geneos monitoring, SOAP UI, Tivoli, JSON, YAML,Control-M and AutoSys Batch Scheduler, CFT,Citrix Client, XenApp.

Biraj Bhuyan

• Seasoned and performance focused IT professional with over 18 years of experience in system, softw...
Bengaluru, Karnataka, India

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Biraj Bhuyan’s Email biraj.bhuyan@wipro.com

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Biraj Bhuyan’s Location Bengaluru, Karnataka, India

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Biraj Bhuyan’s Prior Industry Target | Accenture

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Work Experience

Wipro

Operations Lead, Data and Analytics

Present

Target

Software Developer

2006-11-01 00:00:00 - 2007-12-01 00:00:00

Accenture

Software Developer

2006-01-01 00:00:00 - 2006-11-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Biraj Bhuyan

Biraj Bhuyan is located at
Bengaluru, Karnataka, India

Biraj Bhuyan is a • Seasoned and performance focused IT professional with over 18 years of experience in system, software, and application support & maintenance, service delivery, project management, IT process & technology consultant, delivery transformation and automation. • Having more than 13 years of experience on production support in managed services (ITSM) landscape and service delivery role having expertise on ITIL framework. • Having 8 years of experience to lead a support team of 50+ technical resources of different skill and expertise level (L1, L2, L3) in onshore/offshore model and equipped with expertise to lead even a bigger support team in managed services • ITIL and PRINCE2 certified professional in service management and project management respectively. • Collaborate with Operational Improvements Manager and other Technical Delivery Managers to assess, improve, and enforce IT Service Management processes aligned with ITSM / ITIL Best Practices. • Lead continuous improvement, process & delivery transformation, and automation solutions to bring efficiency to operation and support processes. • Work with customers, senior leadership team, support, and engineering teams to handle and resolve any critical customer issues that arise with our product and services. •The digital operation and technology transformation leader collaborate with customer stakeholders and professional services colleagues to define and implement transformation program. • Provided first-rate support for FX traders by resolving issues in a timely manner, answering questions, relaying feature requests, and providing the best possible trading experience. • Strong understanding and working on FIX Protocol, FIX Engine, FIX Session, FIX message and the usage of tags. Ability to troubleshoot and resolve FIX Protocol issues: FIX 4.2/4.4, Sequence reset issue. • Excellent working experience on most critical applications in Forex Trading like Wallstreet System, Fenergo, Omgeo Protocoll, Digitech Pricing Engine, Barracuda, Fenics Option Trading, Two Four Credit Monitoring, Smartstream TLM Confirmation matching, MarkitSERV TradeSTP which are extensively used by corporate. • Automate, monitor and support server side Windows and UNIX applications using shell/python scripting and UFT automation tool • Expertise on tools like PL/SQL Developer, TOAD, IBM ISM, Remedy, Servicenow, JIRA, Geneos monitoring, SOAP UI, Tivoli, JSON, YAML,Control-M and AutoSys Batch Scheduler, CFT,Citrix Client, XenApp.