Berto Fernandez Email & Phone Number | I am a bi-lingual Call Center Operations and Workforce Management Professional with 21 years of experience managing multi-channel, multi-site centers with 25 to 1000+ agents. I also have 18 years of experience in leading Workforce Management teams and processes, building and developing productive teams in centralized groups and remote environments. In addition, I have 25+ years managing effective relationships that achieve overall business goals while ensuring customer satisfaction. Very focused and detail-oriented, I’ve demonstrated my ability to achieve optimal business results through financial forecasting, strategic planning, budget adherence, and constantly looking for and discovering ways to improve operational processes that improve bottom-line results. A results-driven achiever, I get things done by relying on my skills and experience in the following areas: • Call Center Operations Leadership • Workforce Management Leadership • Forecasting & Requirement Planning • Budget & Financial Administration Management • Developing & Motivating Teams • Project Management & Business Analysis I am seeking a new opportunity to utilize my great track record of success when it comes to developing and implementing methods and procedures that meet or exceed staff productivity, efficiency and quality goals. I enjoy making new business acquaintances, so feel free to reach out and connect with me today.

Berto Fernandez

I am a bi-lingual Call Center Operations and Workforce Management Professional with 21 years of expe...
7740 Southwest 180th Terrace, Palmetto Bay, United States

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Berto Fernandez’s Email bertofernandez@intermexonline.com

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Berto Fernandez’s Location 7740 Southwest 180th Terrace, Palmetto Bay, United States

Berto Fernandez’s Current Industry Intermex Wire Transfer

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Work Experience

Intermex Wire Transfer

Director of IT Service Desk

2022-10-01 00:00:00 - Present

Harte Hanks

Director of Workforce Management

2021-10-01 00:00:00 - 2022-11-01 00:00:00

The Results Companies

Director of Workforce Management

2017-03-01 00:00:00 - 2021-10-01 00:00:00

Road America

Director of Operations

2013-12-01 00:00:00 - 2016-07-01 00:00:00

Cvs Caremark

Central Pharmacy Services Sr. Operations Manager

2012-02-01 00:00:00 - 2013-11-01 00:00:00

Experian Consumer Direct

Workforce Manager

2007-01-01 00:00:00 - 2007-06-01 00:00:00

Regions Bank

Workforce Manager

2003-04-01 00:00:00 - 2007-01-01 00:00:00

Self Employed

Project Management Consultant

2001-01-01 00:00:00 - 2004-02-01 00:00:00

Prc

Team Manager

2002-09-01 00:00:00 - 2003-04-01 00:00:00

Msi Consultingtechnomarine

Finance Consultant

2001-05-01 00:00:00 - 2002-02-01 00:00:00

Brainstormusa

Customer Service, Call Center Manager

2000-07-01 00:00:00 - 2000-12-01 00:00:00

Powertelt Mobile

Call Center Credit and Collections Supervisor

1998-07-01 00:00:00 - 2000-07-01 00:00:00

Sprint

Customer Service Representative

1997-07-01 00:00:00 - 1998-07-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Berto Fernandez

Berto Fernandez is located at
7740 Southwest 180th Terrace, Palmetto Bay, United States

Berto Fernandez is a I am a bi-lingual Call Center Operations and Workforce Management Professional with 21 years of experience managing multi-channel, multi-site centers with 25 to 1000+ agents. I also have 18 years of experience in leading Workforce Management teams and processes, building and developing productive teams in centralized groups and remote environments. In addition, I have 25+ years managing effective relationships that achieve overall business goals while ensuring customer satisfaction. Very focused and detail-oriented, I’ve demonstrated my ability to achieve optimal business results through financial forecasting, strategic planning, budget adherence, and constantly looking for and discovering ways to improve operational processes that improve bottom-line results. A results-driven achiever, I get things done by relying on my skills and experience in the following areas: • Call Center Operations Leadership • Workforce Management Leadership • Forecasting & Requirement Planning • Budget & Financial Administration Management • Developing & Motivating Teams • Project Management & Business Analysis I am seeking a new opportunity to utilize my great track record of success when it comes to developing and implementing methods and procedures that meet or exceed staff productivity, efficiency and quality goals. I enjoy making new business acquaintances, so feel free to reach out and connect with me today.

Berto Fernandez currently works in the Intermex Wire Transfer |

No Languages Available

Berto Fernandez has prior
experience in the following industries:
Harte Hanks | The Results Companies | Road America | Cvs Caremark | Experian Consumer Direct | Regions Bank | Self Employed | Prc | Msi Consultingtechnomarine | Brainstormusa | Powertelt Mobile | Sprint

Berto Fernandez has the following professional experience:
Intermex Wire Transfer | Harte Hanks | The Results Companies | Road America | Cvs Caremark | Experian Consumer Direct | Regions Bank | Self Employed | Prc | Msi Consultingtechnomarine | Brainstormusa | Powertelt Mobile | Sprint