FAQ About Bernie Mckenny

• What is Bernie Mckenny's address?

  Bernie Mckenny is located at
  Myanmar

• What is Bernie Mckenny's job title?

  Bernie Mckenny is a Eircom Business Service Centre, Telephone House, Marlborough St, Dublin 1; Took full ownership & responsibility of a new inbound acquisition team. I assisted with the launch of a new data capture system call Salesforce & also up-skilled and trained my team on how to use the system more efficiently. I was a key component of Eircom’s successful Emobile launch. Created an environment oriented to open communications, creative thinking, cohesive team effort & workplace trust whilst always maintaining Company vision.Provide daily and weekly productivity & performance management reports, meeting service level agreements Payroll duties - calculating bonuses, overtime, absence etc… Monitor, listen & score recorded calls & follow up with feedback meeting with CSR. Resolve escalated Business customer’s service and billing complaints. Nov’08 – Sept ‘11: Eircom Business Telesales & Service Centre, Findlater House, Dublin 1. Provide my inbound team with the company’s vision and the objectives of the centre and what is expected from them both as a team and individually. Create an environment oriented to open communications, creative thinking, cohesive team effort and workplace trust. Manage, train, and coach the development of team members Provide daily and weekly reports on the centres productivity and performance management, meeting service level agreements, coming up with action plans to improve etc... Monitor, listen & score marked calls & follow up with feedback meeting with CSR. Resolve escalated Business customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, adjusting bills. Assist with recruiting & and disciplinary meeting.; Eircom Consumer Sales & Service Centre, Telephone House, Dublin 1. Took full responsibility of two new teams, one part time evening shift & a brand new Saturday shift which was never done before. I took full responsibility of staffing, training, incentives & general start up for this new venture in the business. Manage, train, and coach the development of team members. Prepare reports and maintain records of work accomplishments and administrative information, as required, and coordinate the preparation, presentation, and communication of work-related information at Operational Level Report to my Operation Manager periodically on my team and individual work, accomplishments, problems, progress in mastering tasks and work processes, and both individual and team training needs.; Eircom Tele Sales & service centre, Telephone House, Dublin 1 Position: Inbound Customer Service & Telesales Executive for consumer customers Job Description: Analysing customer’s accounts to identify and sell appropriate call package/bundles/add on’s etc based on customer query/problem. Maximise retention & sales including acquisitions from other providers through matching and promoting products & services. Accurately document & record all calls using internal systems. Maintain an up to date level of product/service & procedural knowledge. Selling & cross selling other products (broadband, dial-up packages, phone handsets, answer machines, SAS) Achieve & exceed monthly & quarterly targets.Mentor highly motivated sales driven team to not only achieve but exceed targets. Come up with innovative incentives to encourage individual and team sales. Up skill & mentor my team to promote the new Eircom Emobile packages. Manage, train, and coach the development of team members Provide daily and weekly reports on the centres productivity and performance management, coming up with action plans to improve. Payroll duties, calculating their bonus, overtime, absence. Monitor, listen & score recorded calls & follow up with feedback meeting with CSR. Worked both in the kitchen as a chief & out on the floor with the pubic taking their orders both part/full time through school/college.

• What industry does Bernie Mckenny currently work in?

  Bernie Mckenny currently works in the

• Which languages does Bernie Mckenny speak?

  No Languages Available

• Which industries has Bernie Mckenny previously worked in?

  Bernie Mckenny has prior
  experience in the following industries:
  eir Ireland

• What is Bernie Mckenny’s work experience?

  Bernie Mckenny has the following professional experience:
  eir Ireland

• How can I find Bernie Mckenny on LinkedIn?

  You can view Bernie Mckenny’s LinkedIn profile at LinkedIn URL

• What are Bernie Mckenny’s work email addresses?

  Bernie Mckenny’s work email
  addresses are
  bmckenny@eircom.ie

• What company does Bernie Mckenny work for?