Ben Porter Email & Phone Number | A self-motivated and extremely dedicated commercially aware leader and industry expert, with a proven record of delivering results and operational excellence, specializing in leading operational teams with responsibilities in customer on boarding, metering ( Smart & traditional ), billing, settlement and general industry operations . Over 7 years’ experience in the energy industry with challenger suppliers, working closely with senior management, internal teams and suppliers to develop high performing business units.  Industry Expertise – Wide understanding of the Energy industry, customer journey, associated operational processes and regulatory and compliance requirements;  3rd Party Supplier Management – Proven track record in managing 3rd parties and agent performance to deliver against key contracted performance measures to drive customer experience, business performance.  Operational Management – Track record in driving day to day operational excellence and management of KPI’s to deliver an optimal customer and colleague experience, whilst maintaining budgetary control and driving cost to serve down;  Stakeholder Management – Proven record in building and sustaining productive relationships with diverse stakeholders at all levels and the ability to influence and shape changes to maximise business benefits;  Change Implementation – Experience leading in operational business readiness and transformation activity through key major projects including Oracle CC&B CRM implementation, Nexus and Smart  Business Improvement – Ability to perform detailed analysis and in turn to document, present and drive business cases through to implementation;

Ben Porter

A self-motivated and extremely dedicated commercially aware leader and industry expert, with a prov...
Royal Leamington Spa, Royal Leamington Spa, United Kingdom

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Ben Porter’s Email ben.porter@opusenergy.com

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Ben Porter’s Location Royal Leamington Spa, Royal Leamington Spa, United Kingdom

Ben Porter’s Current Industry Sse

Ben Porter’s Prior Industry Opus Energy | Extraenergy | Co Op Energy | The Co Operative Energy | Vodafone

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Work Experience

Sse

Smart Integration Manager

2022-04-01 00:00:00 - Present

Opus Energy

Smart Business Readiness Lead

2019-05-01 00:00:00 - 2022-04-01 00:00:00

Extraenergy

Head Of Metering & Settlements

2018-08-01 00:00:00 - 2018-12-01 00:00:00

Co Op Energy

Smart Business Workstream Lead ( Secondment )

2017-08-01 00:00:00 - 2018-08-01 00:00:00

The Co Operative Energy

Industry Operations Manager

2013-04-01 00:00:00 - 2017-08-01 00:00:00

Vodafone

Transition Project Manager

2010-03-01 00:00:00 - 2011-12-01 00:00:00

Skills

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FAQ About Ben Porter

Ben Porter is located at
Royal Leamington Spa, Royal Leamington Spa, United Kingdom

Ben Porter is a A self-motivated and extremely dedicated commercially aware leader and industry expert, with a proven record of delivering results and operational excellence, specializing in leading operational teams with responsibilities in customer on boarding, metering ( Smart & traditional ), billing, settlement and general industry operations . Over 7 years’ experience in the energy industry with challenger suppliers, working closely with senior management, internal teams and suppliers to develop high performing business units.  Industry Expertise – Wide understanding of the Energy industry, customer journey, associated operational processes and regulatory and compliance requirements;  3rd Party Supplier Management – Proven track record in managing 3rd parties and agent performance to deliver against key contracted performance measures to drive customer experience, business performance.  Operational Management – Track record in driving day to day operational excellence and management of KPI’s to deliver an optimal customer and colleague experience, whilst maintaining budgetary control and driving cost to serve down;  Stakeholder Management – Proven record in building and sustaining productive relationships with diverse stakeholders at all levels and the ability to influence and shape changes to maximise business benefits;  Change Implementation – Experience leading in operational business readiness and transformation activity through key major projects including Oracle CC&B CRM implementation, Nexus and Smart  Business Improvement – Ability to perform detailed analysis and in turn to document, present and drive business cases through to implementation;