Ben Parker Email & Phone Number | Creative, loyal customer care leader focused on driving results through employee-centric development and strategic planning. Improve Net Promoter Scores (NPS) and call center metrics by utilizing Key Performance Indicators. Unique ability to quickly assess complex issues and functional requirements while developing and implementing robust action plans to exceed desired outcomes. Own and resolve time-sensitive concerns with enthusiasm, empathy, and sense of urgency. Areas of Expertise: Customer Escalations Contact Center Strategy Team Leadership Training Workforce Management Employee Engagement Project Management Human Resources

Ben Parker

Creative, loyal customer care leader focused on driving results through employee-centric development...
Parker, Colorado, United States

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Ben Parker’s Location Parker, Colorado, United States

Ben Parker’s Current Industry Nordstrom

Ben Parker’s Prior Industry Sprint | Nextel | Accelerated Bureau Of Collections

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Sr. Manager, Collections

2020-08-01T00:00:00.000Z - Present

Manager, Customer Advocacy and Care Team

2005-01-01T00:00:00.000Z - 2018-07-01T00:00:00.000Z

Manager, Customer Care and Collections

1998-01-01T00:00:00.000Z - 2005-01-01T00:00:00.000Z

Collection Manager

1996-01-01T00:00:00.000Z - 1998-01-01T00:00:00.000Z

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Ben Parker is a Creative, loyal customer care leader focused on driving results through employee-centric development and strategic planning. Improve Net Promoter Scores (NPS) and call center metrics by utilizing Key Performance Indicators. Unique ability to quickly assess complex issues and functional requirements while developing and implementing robust action plans to exceed desired outcomes. Own and resolve time-sensitive concerns with enthusiasm, empathy, and sense of urgency. Areas of Expertise: Customer Escalations Contact Center Strategy Team Leadership Training Workforce Management Employee Engagement Project Management Human Resources