Ben Koehler Email & Phone Number | I am an experienced professional with a strong background in customer success and technical project management. With a track record of delivering exceptional results, I have consistently achieved client satisfaction and revenue growth throughout my career. As the Head of Customer Success at Matrix Rental Solutions, I have successfully onboarded key clients, fostered relationships, and acted as the primary point of contact for strategic discussions and issue resolution. I have been instrumental in driving customer retention by proactively monitoring customer health and implementing proactive strategies. Additionally, I have improved customer support processes by implementing Zendesk as the new customer support platform, resulting in streamlined operations. In my previous role as a Technical Project Manager, I demonstrated expertise in managing a diverse range of integration projects, including FIX-based APIs, XML adapters, and client-specific integrations. With a strong ability to multitask, I consistently managed multiple projects simultaneously, driving revenue opportunities for the Americas region. I established successful integration partnerships with various OMS/EMS vendors, developed detailed project plans, and ensured timely completion of projects by coordinating cross-functional teams. Throughout my career, I have showcased my technical acumen and problem-solving skills by troubleshooting complex technical issues and providing innovative solutions. I am well-versed in Java, Linux, Python, and possess a strong background in technical support. I am a proactive and detail-oriented professional who stays up-to-date with industry trends and fosters valuable connections within the PropTech community. With a passion for delivering exceptional customer experiences, I thrive in fast-paced environments and excel at collaborating with diverse teams to achieve desired outcomes. Let's connect to explore opportunities where my skills and experience can drive success and contribute to the growth of your organization.

Ben Koehler

I am an experienced professional with a strong background in customer success and technical project...
New York, New York, United States

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Ben Koehler’s Email benjamin.koehler@uconn.edu

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Ben Koehler’s Location New York, New York, United States

Ben Koehler’s Current Industry

Ben Koehler’s Prior Industry Matrix Rental Solutions | 360 Trading Networks | 360t | 360t Trading Networks

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Work Experience

Matrix Rental Solutions

Head of Client Implementation

2023-01-01 00:00:00 - 2024-01-01 00:00:00

360 Trading Networks

Senior Technical Project Manager

2018-01-01 00:00:00 - 2023-01-01 00:00:00

360t

Technical Project Manager

2014-01-01 00:00:00 - 2018-01-01 00:00:00

360t Trading Networks

Technical Support Analyst

2011-01-01 00:00:00 - 2014-01-01 00:00:00

Skills

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Languages

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FAQ About Ben Koehler

Ben Koehler is located at
New York, New York, United States

Ben Koehler is a I am an experienced professional with a strong background in customer success and technical project management. With a track record of delivering exceptional results, I have consistently achieved client satisfaction and revenue growth throughout my career. As the Head of Customer Success at Matrix Rental Solutions, I have successfully onboarded key clients, fostered relationships, and acted as the primary point of contact for strategic discussions and issue resolution. I have been instrumental in driving customer retention by proactively monitoring customer health and implementing proactive strategies. Additionally, I have improved customer support processes by implementing Zendesk as the new customer support platform, resulting in streamlined operations. In my previous role as a Technical Project Manager, I demonstrated expertise in managing a diverse range of integration projects, including FIX-based APIs, XML adapters, and client-specific integrations. With a strong ability to multitask, I consistently managed multiple projects simultaneously, driving revenue opportunities for the Americas region. I established successful integration partnerships with various OMS/EMS vendors, developed detailed project plans, and ensured timely completion of projects by coordinating cross-functional teams. Throughout my career, I have showcased my technical acumen and problem-solving skills by troubleshooting complex technical issues and providing innovative solutions. I am well-versed in Java, Linux, Python, and possess a strong background in technical support. I am a proactive and detail-oriented professional who stays up-to-date with industry trends and fosters valuable connections within the PropTech community. With a passion for delivering exceptional customer experiences, I thrive in fast-paced environments and excel at collaborating with diverse teams to achieve desired outcomes. Let's connect to explore opportunities where my skills and experience can drive success and contribute to the growth of your organization.