Bassem Shahin Email & Phone Number | IVR designer for multiple Fortune 100 client's accounts and Government agencies. Experience in all phases of voice user interface (VUI) design including: - Gathering business requirements; - Facilitating client-facing design sessions; - Facilitating presentations and discussions with customers, project sponsors, users, and developers to drive resolution on proposed features and functionality. - Collecting and analyzing Natural Language Understanding Data; - Designing dialogues and call flows; - Composing user flows, story maps, and highly detailed artifacts using text, diagrams, illustrations, and/or prototypes to outline product, feature, and function specifications as required to best support the Agile Software Development Lifecycle. - Creating and developing IVR Persona; - Selecting and coaching voice talent;

Bassem Shahin

IVR designer for multiple Fortune 100 client's accounts and Government agencies. Experience in all p...
United States

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Bassem Shahin’s Email bshahin@cuny.edu

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Bassem Shahin’s Location United States

Bassem Shahin’s Current Industry Nuance Communications Hunter College Speak In Images

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Work Experience

Nuance Communications

Senior Conversation Experience Designer

2019-12-01 00:00:00 - Present

Hunter College

Adjunct Professor Of French

2017-09-01 00:00:00 - Present

Salt App

Content Strategist & Outreach

2017-05-01 00:00:00 - 2017-08-01 00:00:00

Barnard College

Adjunct Professor

2016-08-01 00:00:00 - 2017-01-01 00:00:00

Speak In Images

Instructional Designer

2013-05-01 00:00:00 - Present

Kent Place School

Teacher

2011-08-01 00:00:00 - 2013-06-01 00:00:00

Drew University

Visiting Assistant Professor Of French

2010-08-01 00:00:00 - 2011-05-01 00:00:00

Unhcr

Data Management/Interpreter

2006-05-01 00:00:00 - 2006-08-01 00:00:00

New York University

Instructor/Lecturer

1999-05-01 00:00:00 - 2009-05-01 00:00:00

University

T.A.

1996-05-01 00:00:00 - 1999-05-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Bassem Shahin

Bassem Shahin is located at
United States

Bassem Shahin is a IVR designer for multiple Fortune 100 client's accounts and Government agencies. Experience in all phases of voice user interface (VUI) design including: - Gathering business requirements; - Facilitating client-facing design sessions; - Facilitating presentations and discussions with customers, project sponsors, users, and developers to drive resolution on proposed features and functionality. - Collecting and analyzing Natural Language Understanding Data; - Designing dialogues and call flows; - Composing user flows, story maps, and highly detailed artifacts using text, diagrams, illustrations, and/or prototypes to outline product, feature, and function specifications as required to best support the Agile Software Development Lifecycle. - Creating and developing IVR Persona; - Selecting and coaching voice talent; - Writing scenarios for usability testing.

Bassem Shahin currently works in the Nuance Communications | Hunter College | Speak In Images |

No Languages Available

Bassem Shahin has prior
experience in the following industries:
Salt App | Barnard College | Kent Place School | Drew University | Unhcr | New York University | University

Bassem Shahin has the following professional experience:
Nuance Communications | Hunter College | Salt App | Barnard College | Speak In Images | Kent Place School | Drew University | Unhcr | New York University | University