Bart Benetatos Email & Phone Number | Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry.  Diagnose and provide a path to resolving enquiries related to all aspects of Desktop and Portable computers, including hardware, software, networking, and interactions with the host computer operating system and applications.  Handle calls from Apple Service Providers.  Handle consultations and transfers from Technical Support Tier 1, from Customer Relations, Public Relations, Telesales and Mac Geniuses.  Handle special cases delegated by management, Customer Relations, Apple Care Field Exceptions, and Executive Relations, Public Relations or Executive staff.  Handle direct calls and written escalations from Apple Field Engineers. Accurately logs calls from customers into the customer relationship database and follow procedures to resolve problems.  Tracks and follows cases to ensure that they closed in an efficient and timely manner.  Provides and maintain strong, professional relationship with all of Apple’s customers and show empathy for our customers at all times. Provides feedback on a daily basis to the Team and ACMs on new/emerging issues that have identified and work to proactively highlight areas that need to be improved. Be positive and proactive and have a desire for positive improvement in quality.

Bart Benetatos

Strives towards customer retention and loyalty, fully supporting the customer to achieve a successfu...
Greece

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Bart Benetatos’s Email bbenetatos@apple.com

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senior advisor at applecare in Europe

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Bart Benetatos is a Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry.  Diagnose and provide a path to resolving enquiries related to all aspects of Desktop and Portable computers, including hardware, software, networking, and interactions with the host computer operating system and applications.  Handle calls from Apple Service Providers.  Handle consultations and transfers from Technical Support Tier 1, from Customer Relations, Public Relations, Telesales and Mac Geniuses.  Handle special cases delegated by management, Customer Relations, Apple Care Field Exceptions, and Executive Relations, Public Relations or Executive staff.  Handle direct calls and written escalations from Apple Field Engineers. Accurately logs calls from customers into the customer relationship database and follow procedures to resolve problems.  Tracks and follows cases to ensure that they closed in an efficient and timely manner.  Provides and maintain strong, professional relationship with all of Apple’s customers and show empathy for our customers at all times. Provides feedback on a daily basis to the Team and ACMs on new/emerging issues that have identified and work to proactively highlight areas that need to be improved. Be positive and proactive and have a desire for positive improvement in quality.