Balaji Krishnan Email & Phone Number |  Handling L1 (Level 1), P1, P2, P3, P4 level issues, involved in the Issue calls, resolving the tickets to ensure system availability as per multiple Service Level Agreements (SLA).  Proactive monitoring through Kibana Dashboards and visualizations.  Implemented and maintained the monitoring and alerting of production and non-production servers/storage using SOLARWINDS.  Reporting the server up/ down -status, error, and latency in JVMs / URLS / IPs /ports.  Proactively doing the health check for entire clients' application servers and alerting the critical level - important level CPU/memory/ load usages to concern team for arrest the issue in applications.  Managing the issues through proactive incident tickets - assigning the ticket to respective technical team - opening the troubleshoot calls to resolve the issue - involving development team to fix the solution for the reported issue permanently.  Raising a Problem tickets for the recurring issues - analyze the issue with concern SPOC - will get Root Cause for the reported issue and fix the issue through Deployment.  Sound knowledge in all banking /payment's operations - monitoring the payments channels like IMPS/NEFT/RTGS/ATM /ECOM/POS and profile a non-profile application which is related to bank operations.  Accessing the jump servers - install / uninstall the Linux packages.  Alerting the server Password expiry for prevent the application down.  Involved in Day end /DRE (Disaster Recovery Exercise)/ SOD (Start of Day) / change / deployment activities during the shifts.

Balaji Krishnan

 Handling L1 (Level 1), P1, P2, P3, P4 level issues, involved in the Issue calls, resolving the t...
Bengaluru, Bengaluru, India

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Balaji Krishnan’s Email balaji.krishnan@fisglobal.com

Balaji Krishnan’s Phone Numbers +1 877-776-****

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Balaji Krishnan’s Location Bengaluru, Bengaluru, India

Balaji Krishnan’s Current Industry

Balaji Krishnan’s Prior Industry Solartis

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Work Experience

Fis

Application Support Engineer

Present

Solartis

Operations Associate

2019-06-01 00:00:00 - 2021-12-01 00:00:00

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FAQ About Balaji Krishnan

Balaji Krishnan is located at
Bengaluru, Bengaluru, India

Balaji Krishnan is a  Handling L1 (Level 1), P1, P2, P3, P4 level issues, involved in the Issue calls, resolving the tickets to ensure system availability as per multiple Service Level Agreements (SLA).  Proactive monitoring through Kibana Dashboards and visualizations.  Implemented and maintained the monitoring and alerting of production and non-production servers/storage using SOLARWINDS.  Reporting the server up/ down -status, error, and latency in JVMs / URLS / IPs /ports.  Proactively doing the health check for entire clients' application servers and alerting the critical level - important level CPU/memory/ load usages to concern team for arrest the issue in applications.  Managing the issues through proactive incident tickets - assigning the ticket to respective technical team - opening the troubleshoot calls to resolve the issue - involving development team to fix the solution for the reported issue permanently.  Raising a Problem tickets for the recurring issues - analyze the issue with concern SPOC - will get Root Cause for the reported issue and fix the issue through Deployment.  Sound knowledge in all banking /payment's operations - monitoring the payments channels like IMPS/NEFT/RTGS/ATM /ECOM/POS and profile a non-profile application which is related to bank operations.  Accessing the jump servers - install / uninstall the Linux packages.  Alerting the server Password expiry for prevent the application down.  Involved in Day end /DRE (Disaster Recovery Exercise)/ SOD (Start of Day) / change / deployment activities during the shifts.