Bala Chander Email & Phone Number | SERVICE MANAGEMENT PROFESSIONAL A fully committed, capable and confident manager who possesses the required vision, ability, drive and enthusiasm needed for successful service management. A highly organized and consistent individual who can quickly comprehend complex managerial scenarios. An experienced manager in Service Management (Operations, Change & Problem Management) with a consistent track record of successfully employing best business practices that improve efficiency. Managing end to end IT Services with excellent client relations and leadership quality. Having a professional attitude and an ability to be flexible and handle change in a positive manner. Possessing excellent communication, leadership and organizational skills. A multi-skilled IT manager with good all-round supervisory and technical expertise. Comfortable working with people of all levels and having a excellent commercial approach to solving problems and developing business processes. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level. PROFESSIONAL SUMMARY • A competent professional with 15 years of experience in Service Management domains - Networking /Operations, Incident, Change & Problem Management. • ITIL process excellence in Service Management functions as Service Manager (Incident, Change and Problem Manager). Deliver the end to end service management activities to meet the customer expectation and satisfaction through CSAT and Service Improvement Plan. • Manage OLA’s, SLA’s and any third-party supplier agreements, ensuring all are in alignment with each other and respective delivery units are capable to provide service within contracted timeframes.

Bala Chander

SERVICE MANAGEMENT PROFESSIONAL...
India

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Bala Chander’s Email bala.chander@nokia.com

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Bala Chander’s Location India

Bala Chander’s Current Industry Nokia

Bala Chander’s Prior Industry Vodafone Global Enterprise | Cable And Wireless | You Broadband | Microharde Computers And Networking

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Work Experience

Nokia

Service Manager - Spms

2020-03-01 00:00:00 - Present

Vodafone Global Enterprise

Deputy Manager Operations

2014-04-01 00:00:00 - 2016-02-01 00:00:00

Cable And Wireless

Duty Manager - Ip & Data (Operations)

2010-02-01 00:00:00 - 2014-03-01 00:00:00

You Broadband

Senior Network Administrator

2006-06-01 00:00:00 - 2009-09-01 00:00:00

Microharde Computers And Networking

System Administrator

2003-02-01 00:00:00 - 2006-06-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Bala Chander

Bala Chander is located at
India

Bala Chander is a SERVICE MANAGEMENT PROFESSIONAL A fully committed, capable and confident manager who possesses the required vision, ability, drive and enthusiasm needed for successful service management. A highly organized and consistent individual who can quickly comprehend complex managerial scenarios. An experienced manager in Service Management (Operations, Change & Problem Management) with a consistent track record of successfully employing best business practices that improve efficiency. Managing end to end IT Services with excellent client relations and leadership quality. Having a professional attitude and an ability to be flexible and handle change in a positive manner. Possessing excellent communication, leadership and organizational skills. A multi-skilled IT manager with good all-round supervisory and technical expertise. Comfortable working with people of all levels and having a excellent commercial approach to solving problems and developing business processes. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level. PROFESSIONAL SUMMARY • A competent professional with 15 years of experience in Service Management domains - Networking /Operations, Incident, Change & Problem Management. • ITIL process excellence in Service Management functions as Service Manager (Incident, Change and Problem Manager). Deliver the end to end service management activities to meet the customer expectation and satisfaction through CSAT and Service Improvement Plan. • Manage OLA’s, SLA’s and any third-party supplier agreements, ensuring all are in alignment with each other and respective delivery units are capable to provide service within contracted timeframes.

Bala Chander currently works in the Nokia |

No Languages Available

Bala Chander has prior
experience in the following industries:
Vodafone Global Enterprise | Cable And Wireless | You Broadband | Microharde Computers And Networking

Bala Chander has the following professional experience:
Nokia | Vodafone Global Enterprise | Cable And Wireless | You Broadband | Microharde Computers And Networking