FAQ About Baalaji

• What is Baalaji 's address?

  Baalaji is located at
  Coimbatore, Coimbatore, India

• What is Baalaji 's job title?

  Baalaji is a Working as TEAM LEADER – Customer Master Data Management - Aftermarket commercial services for Pratt & Whitney Canada (P&WC). Currently working for customer P&WC (Customer Knowledge Management Department) for their various engines by supporting databases & tools like SAPR/3 – end-user Data Administrator for Customer Master Data (Manage Customer accounts for engine & parts sales, MRO support, finance, credit & marketing), SAP-CRM Administrator for Aircraft base, CMS – customer profile (Customer management system) and CRM (Customer Relationship Management) Team Lead for CMD • Leading (24/7) team with 25 associates working in various high-end processes • Project Management, Budget, Business forecast, billing to customers, and Profitability • SPOC of assigned Projects and managed Project Plan, chart, delegation, requirement gathering sessions, work distribution, Project progress report, capability building, stakeholder management, resource management • Manage Business Process transitions in terms of people, processes, and technology and create transition documentation like customer SLA, standard operating procedures (SOP), SIPOC, and process map to ensure a seamless transition • Setting up Performance Metrics aligned to Business Objectives / Control Tower • Ensure service delivery as per agreed commitment and SLAs and drive operational Excellence • Ensure value addition to the Client’s business through continuous process improvements • Identify process inefficiencies and resolve critical issues by effectively implementing the Quality Clinic Process Chart tool • Periodic Process dashboard review with clients • Handle process escalations and obtain VOCs on performance attributes • Accountable for effective client service relationship • Review attrition and assist in designing retention strategies • Worked in different high-end processes like Aftermarket Cost Reduction, Cost and Pricing Analysis, Maintenance Contract Data Management, Maintenance Event forecast Management, • Team management, coordination, scheduling, and tracking of work. • Respond to customer queries (Operations, OEMs, MRO, Leasco, and Shops). Prepare briefing papers. • Support transformation initiatives to enhance productivity, i.e. E-channel, Customer Relationship Management (CRM), Master Data Management (MDM), and Product Life Cycle Management (PLM) – Part of the team dedicated to enterprise-level Governance, Policies, Standards, the transformation of IT systems, processes, stewardship, business rules, and data modeling.

• What industry does Baalaji currently work in?

  Baalaji currently works in the

• Which languages does Baalaji speak?

  No Languages Available

• Which industries has Baalaji previously worked in?

  Baalaji has prior
  experience in the following industries:
  Genpact | Flextronics Global Services Manchester | Maersk Global Service Centres | Capgemini Business Services

• What is Baalaji ’s work experience?

  Baalaji has the following professional experience:
  Cyient | Genpact | Flextronics Global Services Manchester | Maersk Global Service Centres | Capgemini Business Services

• How can I find Baalaji on LinkedIn?

  You can view Baalaji ’s LinkedIn profile at LinkedIn URL

• What are Baalaji ’s work email addresses?

  Baalaji ’s work email
  addresses are
  baalaji.s@cyient.com

• What company does Baalaji work for?