Azucena Garcia Carrascal Email & Phone Number | Experienced professional working with MNC’s for over 20 years and managing teams located around the Globle. All around Workforce Management ; Call Center Operations ; Project Management. Facilitator of a WFM system, Customer Support Platform, Enterprise Work Activity Analytics and , other WFM tools . Focused in continuous improvement of WFM standards and processes that WFM owns.; Automating key WFM processes ; Supporting globally all WFM tooling; Developing WFM professionals,

Azucena Garcia Carrascal

Experienced professional working with MNC’s for over 20 years and managing teams located around the...
The Randstad, The Randstad, Netherlands

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Azucena Garcia Carrascal’s Email azucena.carrascal@conduent.com

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Azucena Garcia Carrascal’s Location The Randstad, The Randstad, Netherlands

Azucena Garcia Carrascal’s Current Industry Conduent

Azucena Garcia Carrascal’s Prior Industry Xerox | Nice Systems | Accenture | Ibm

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WFM Consultant, Global Resource Planning & Workforce Management

2017-01-01 00:00:00 - Present

WFM Application Support

2016-07-01 00:00:00 - 2017-01-01 00:00:00

Tier II WFM Support Engineer

2007-09-01 00:00:00 - 2016-06-01 00:00:00

Workforce Management Specialist Global Lead

1999-05-01 00:00:00 - 2007-09-01 00:00:00

IT customer support analyst

1998-03-01 00:00:00 - 1999-05-01 00:00:00

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Azucena Garcia Carrascal is a Experienced professional working with MNC’s for over 20 years and managing teams located around the Globle. All around Workforce Management ; Call Center Operations ; Project Management. Facilitator of a WFM system, Customer Support Platform, Enterprise Work Activity Analytics and , other WFM tools . Focused in continuous improvement of WFM standards and processes that WFM owns.; Automating key WFM processes ; Supporting globally all WFM tooling; Developing WFM professionals,