Avaneesh Mishra Email & Phone Number | Senior Leader with a focus on Improving Customer & Employee Experience by Delivering Superior Services Read More... Current Role: Provide Leadership as the Country Technology Leader and be an enabler to overall IT strategic execution in the country, working in close collaboration with respective global stakeholders and functional owners. Work closely with the global functional and business leaders to create and articulate a comprehensive IT delivery value proposition & business impact across all teams Work with the functional leaders to define and oversee teamwise operational performance through set KPIs and targets, and continuously identify and recommend improvements to enable the achievement of the strategic objectives. Past Roles: Worked extensively in enterprise-level engagements & being responsible for program management, team management, vendor selection/management, requirement understanding, solution design, and Customer Relationship Management, with a rigorous focus on quality. Experience in liaising with CXO-level stakeholders to translate their vision into a roadmap for IT application delivery. Worked across multiple sectors like BFSI, Manufacturing & Energy. Strong experience in project planning/monitoring, financial management, managing risk, and status reporting to top management. Excellent in collaborative approach within and outside the organization. Possess strong team-building and coaching skills. Adept in practice development and performance management activities. ACCOMPLISHMENTS • Top ENPS Score of 96% at APAC Level. • Project Managed Merger of services for Service Desk of 14 entities • Manager Excellence Award 2017. (Schneider Electric) • Best People Manager Award 2012. (Wipro) EXPERTISE • Tech/NonTech Service Desks & Customer Service Teams • Insourcing Specialist for Enterprise IT • Leading Large Teams (Managed 1000+ in past) • Gross Margin Improvement for Services Organizations & Savings for Captives CERTIFICATIONS • Six Sigma Green Belt from Wipro • Process Trainer from GE & Wipro • Process Automation from GE • Certified Program Manager from Wipro <script src="https://platform.linkedin.com/badges/js/profile.js" async defer type="text/javascript"></script>

Avaneesh Mishra

Senior Leader with a focus on Improving Customer & Employee Experience by Delivering Superior Servic...
Bengaluru, Karnataka, India

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Avaneesh Mishra’s Email avaneesh.mishra@schneiderelectric.com

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Avaneesh Mishra’s Location Bengaluru, Karnataka, India

Avaneesh Mishra’s Current Industry Schneider Electric

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Work Experience

Schneider Electric

IT Director of Employee Experience & Governance

2023-05-01 00:00:00 - Present

Wipro Infotech

Regional Service Delivery Manager

2007-10-01 00:00:00 - 2013-05-01 00:00:00

Dell

Process Leader

2006-05-01 00:00:00 - 2007-10-01 00:00:00

Hewlett Packard

Assistant Manager

2005-07-01 00:00:00 - 2006-05-01 00:00:00

Wipro Bpo

Assistant Manager

2003-10-01 00:00:00 - 2005-06-01 00:00:00

Ge Capital International Services

Process Associate

2000-11-01 00:00:00 - 2003-09-01 00:00:00

Direct Logistics

Executive - Business Development

1999-07-01 00:00:00 - 2000-10-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Avaneesh Mishra

Avaneesh Mishra is located at
Bengaluru, Karnataka, India

Avaneesh Mishra is a Senior Leader with a focus on Improving Customer & Employee Experience by Delivering Superior Services Read More... Current Role: Provide Leadership as the Country Technology Leader and be an enabler to overall IT strategic execution in the country, working in close collaboration with respective global stakeholders and functional owners. Work closely with the global functional and business leaders to create and articulate a comprehensive IT delivery value proposition & business impact across all teams Work with the functional leaders to define and oversee teamwise operational performance through set KPIs and targets, and continuously identify and recommend improvements to enable the achievement of the strategic objectives. Past Roles: Worked extensively in enterprise-level engagements & being responsible for program management, team management, vendor selection/management, requirement understanding, solution design, and Customer Relationship Management, with a rigorous focus on quality. Experience in liaising with CXO-level stakeholders to translate their vision into a roadmap for IT application delivery. Worked across multiple sectors like BFSI, Manufacturing & Energy. Strong experience in project planning/monitoring, financial management, managing risk, and status reporting to top management. Excellent in collaborative approach within and outside the organization. Possess strong team-building and coaching skills. Adept in practice development and performance management activities. ACCOMPLISHMENTS • Top ENPS Score of 96% at APAC Level. • Project Managed Merger of services for Service Desk of 14 entities • Manager Excellence Award 2017. (Schneider Electric) • Best People Manager Award 2012. (Wipro) EXPERTISE • Tech/NonTech Service Desks & Customer Service Teams • Insourcing Specialist for Enterprise IT • Leading Large Teams (Managed 1000+ in past) • Gross Margin Improvement for Services Organizations & Savings for Captives CERTIFICATIONS • Six Sigma Green Belt from Wipro • Process Trainer from GE & Wipro • Process Automation from GE • Certified Program Manager from Wipro <script src="https://platform.linkedin.com/badges/js/profile.js" async defer type="text/javascript"></script>

Avaneesh Mishra currently works in the Schneider Electric |

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Avaneesh Mishra has prior
experience in the following industries:
Wipro Infotech | Dell | Hewlett Packard | Wipro Bpo | Ge Capital International Services | Direct Logistics

Avaneesh Mishra has the following professional experience:
Schneider Electric | Wipro Infotech | Dell | Hewlett Packard | Wipro Bpo | Ge Capital International Services | Direct Logistics