Austin Kiser Email & Phone Number | • Learn Fast: Mastered Intuit’s top tier professional tax software with minimal training and onboarding. • Deliver Awesome: One of six agents in the inaugural One Experience team to handle all customer issues including Tax, Technical Support and Customer Service. • Win Together: Partnered with Learning and Development team to facilitate training. • Be Bold: Speaker and Moderator for Learning and Development’s Fall customer webinar series. • Be Passionate: Resolves complex issues for customers in conjunction with GPS Care leads.• Performed vendor level administrative duties related to Kana CRM software. • Provided content and analysis for weekly internal & external quality calibrations. • Project Manager for two new call types to include workforce, technology and quality assurance oversight. • Selected to represent Transcom during business travel for client’s annual conventions and Ciboodle CRM testing. • Provided leadership and supervision for 15-18 employees. • Responsible for all aspects of performance management including attendance, retention, coaching and development. • Cooperated with other supervisors to proactively identify performance trends and develop corrective strategies. • Maintained an excellent rapport with our client by quickly addressing campaign escalations. • Manager on duty for opening or closing the business with as much as 40 employees present.• Resolved escalated calls of a sensitive nature, including difficult callers with issues related to insurance provider complaints, organizational policy, nutritional and housing assistance. • Consistently exceeded Key Performance Indicators including customer experience. • Selected to engage in outbound calls during a special pilot campaign designed to increase awareness of member benefits. • Collaborated with management as a Subject Matter Expert to enhance service delivery. • Traveled to participate in Kana CRM software testing in partnership with our client.

Austin Kiser

• Learn Fast: Mastered Intuit’s top tier professional tax software with minimal training and onboard...
Dallas, Dallas, United States

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Austin Kiser’s Email austin_kiser@intuit.com

Austin Kiser’s Phone Numbers

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Austin Kiser’s Location Dallas, Dallas, United States

Austin Kiser’s Current Industry AARP

Austin Kiser’s Prior Industry Intuit | (under contract to) Intuit | Transcom

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Work Experience

AARP

Learning and Performance Improvement Analyst

2017-02-01 00:00:00 - Present

Intuit

Seasonal Team Leader at Intuit

2016-11-01 00:00:00 - 2017-02-01 00:00:00

(under contract to) Intuit

Seasonal Service and Support Representative

2015-11-01 00:00:00 - 2016-04-01 00:00:00

Transcom

Operations Supervisor

2011-10-01 00:00:00 - 2015-08-01 00:00:00

Skills

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Languages

No Languages Available

FAQ About Austin Kiser

Austin Kiser is located at
Dallas, Dallas, United States

Austin Kiser is a • Learn Fast: Mastered Intuit’s top tier professional tax software with minimal training and onboarding. • Deliver Awesome: One of six agents in the inaugural One Experience team to handle all customer issues including Tax, Technical Support and Customer Service. • Win Together: Partnered with Learning and Development team to facilitate training. • Be Bold: Speaker and Moderator for Learning and Development’s Fall customer webinar series. • Be Passionate: Resolves complex issues for customers in conjunction with GPS Care leads.• Performed vendor level administrative duties related to Kana CRM software. • Provided content and analysis for weekly internal & external quality calibrations. • Project Manager for two new call types to include workforce, technology and quality assurance oversight. • Selected to represent Transcom during business travel for client’s annual conventions and Ciboodle CRM testing. • Provided leadership and supervision for 15-18 employees. • Responsible for all aspects of performance management including attendance, retention, coaching and development. • Cooperated with other supervisors to proactively identify performance trends and develop corrective strategies. • Maintained an excellent rapport with our client by quickly addressing campaign escalations. • Manager on duty for opening or closing the business with as much as 40 employees present.• Resolved escalated calls of a sensitive nature, including difficult callers with issues related to insurance provider complaints, organizational policy, nutritional and housing assistance. • Consistently exceeded Key Performance Indicators including customer experience. • Selected to engage in outbound calls during a special pilot campaign designed to increase awareness of member benefits. • Collaborated with management as a Subject Matter Expert to enhance service delivery. • Traveled to participate in Kana CRM software testing in partnership with our client.