Atul Bhanot Email & Phone Number | Highly skilled and motivated Tech Support Manager with 20+ years of experience in leading and managing technical support operations. Proven track record of delivering exceptional customer service, driving operational efficiency, and achieving high customer satisfaction scores. Ensuring timely resolution of customer concerns. Strong leadership abilities with a focus on team management, training, and development. Adept at implementing process improvements, optimizing support workflows, and leveraging technology to enhance support operations. Excellent communication and interpersonal skills, enabling effective collaboration across cross-functional teams. Committed to continuous learning, and staying updated with the latest industry trends and technologies. Seeking to utilize my skills and experience to drive superior customer support and contribute to the success of an organization. Team Management: Leading and managing a team of technical support professionals, including hiring, training, and performance management. Providing guidance, mentorship, and support to ensure the team's success. Customer Support: Ensuring excellent customer service and satisfaction by managing and resolving escalated customer issues or complaints, developing and implementing processes to improve customer support experience. Process Improvement: Identifying areas for process improvement and implementing efficient support workflows, tools, and systems. Streamlining support processes to enhance productivity, response times, and overall operational efficiency. Metrics and Reporting: Monitoring and analyzing key performance metrics, such as response times, resolution rates, and customer satisfaction scores. Collaboration: Collaborating with cross-functional teams, such as product development, engineering, and quality assurance, to ensure effective communication and resolution of customer issues. Training and Development: Conduct ongoing training sessions and knowledge sharing to enhance the team's technical skills and product knowledge. Escalation Management: Managing escalated technical issues, coordinating with higher-level support or engineering teams, and ensuring timely resolution. Documentation and Knowledge Base: Creating and maintaining documentation, FAQs, and knowledge base articles to facilitate self-service support options for customers. Quality Assurance: Implementing quality assurance processes to monitor and improve the quality of technical support services. Conducting regular quality audits and providing feedback for continuous improvement.

Atul Bhanot

Highly skilled and motivated Tech Support Manager with 20+ years of experience in leading and managi...
Pune, Maharashtra, India

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Atul Bhanot’s Email abhanot@broadcom.com

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Atul Bhanot’s Location Pune, Maharashtra, India

Atul Bhanot’s Current Industry Veritas Technologies

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Work Experience

Broadcom

Senior Analyst

Present

Veritas Technologies

Technical Support Manager

2008-11-01 00:00:00 - Present

Skills

No Skills Available

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FAQ About Atul Bhanot

Atul Bhanot is located at
Pune, Maharashtra, India

Atul Bhanot is a Highly skilled and motivated Tech Support Manager with 20+ years of experience in leading and managing technical support operations. Proven track record of delivering exceptional customer service, driving operational efficiency, and achieving high customer satisfaction scores. Ensuring timely resolution of customer concerns. Strong leadership abilities with a focus on team management, training, and development. Adept at implementing process improvements, optimizing support workflows, and leveraging technology to enhance support operations. Excellent communication and interpersonal skills, enabling effective collaboration across cross-functional teams. Committed to continuous learning, and staying updated with the latest industry trends and technologies. Seeking to utilize my skills and experience to drive superior customer support and contribute to the success of an organization. Team Management: Leading and managing a team of technical support professionals, including hiring, training, and performance management. Providing guidance, mentorship, and support to ensure the team's success. Customer Support: Ensuring excellent customer service and satisfaction by managing and resolving escalated customer issues or complaints, developing and implementing processes to improve customer support experience. Process Improvement: Identifying areas for process improvement and implementing efficient support workflows, tools, and systems. Streamlining support processes to enhance productivity, response times, and overall operational efficiency. Metrics and Reporting: Monitoring and analyzing key performance metrics, such as response times, resolution rates, and customer satisfaction scores. Collaboration: Collaborating with cross-functional teams, such as product development, engineering, and quality assurance, to ensure effective communication and resolution of customer issues. Training and Development: Conduct ongoing training sessions and knowledge sharing to enhance the team's technical skills and product knowledge. Escalation Management: Managing escalated technical issues, coordinating with higher-level support or engineering teams, and ensuring timely resolution. Documentation and Knowledge Base: Creating and maintaining documentation, FAQs, and knowledge base articles to facilitate self-service support options for customers. Quality Assurance: Implementing quality assurance processes to monitor and improve the quality of technical support services. Conducting regular quality audits and providing feedback for continuous improvement.