Ashley Plomp Email & Phone Number | Supervisor  Ensure supervisors in secondary location apply transcription business rules correctly  Supervise and monitor the work of a 4 person transcription team  Maintenance/conducting of time cards  Scheduling employees  Lead meetings with transcription team  Monitoring transcriptions for accuracy of verbatim Quality Assurance Representative  Responsible for making all changes to surveys  Maintaining survey accuracy standards  Ensure other quality team members apply business rules correctly Survey Dispute Representative  Responsible for the decision of all survey disputes from clients Select Survey Representative  Input new client surveys  Delegate responsibilities amongst other select survey representatives  Test new surveys for errors and correct the errors  Designed and tested new transcription application with programing team  Designed and tested a transcription training/testing application for English, Spanish and French with programming team  Certified transcription trainer  Transcribe and conduct customer satisfaction surveys Receptionist Duties  Answer main phone line, direct calls, and take messages Receive post and/or deliveries. - Responsible for all aspects of taking an order, monetary transactions, and making coffee beverage to order.

Ashley Plomp

Supervisor  Ensure supervisors in secondary location apply transcription business rules correctly ...
Kelowna, Kelowna, Canada

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Ashley Plomp’s Email ashleyp@sqmgroup.com

Ashley Plomp’s Phone Numbers

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Ashley Plomp’s Location Kelowna, Kelowna, Canada

Ashley Plomp’s Current Industry

Ashley Plomp’s Prior Industry SQM Group Inc. | Starbucks

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Transcription Supervisor/Lead Quality Assurance Representative

2010-01-01 00:00:00 - 2014-01-01 00:00:00

Barista

2009-06-01 00:00:00 - 2010-06-01 00:00:00

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Ashley Plomp is a Supervisor  Ensure supervisors in secondary location apply transcription business rules correctly  Supervise and monitor the work of a 4 person transcription team  Maintenance/conducting of time cards  Scheduling employees  Lead meetings with transcription team  Monitoring transcriptions for accuracy of verbatim Quality Assurance Representative  Responsible for making all changes to surveys  Maintaining survey accuracy standards  Ensure other quality team members apply business rules correctly Survey Dispute Representative  Responsible for the decision of all survey disputes from clients Select Survey Representative  Input new client surveys  Delegate responsibilities amongst other select survey representatives  Test new surveys for errors and correct the errors  Designed and tested new transcription application with programing team  Designed and tested a transcription training/testing application for English, Spanish and French with programming team  Certified transcription trainer  Transcribe and conduct customer satisfaction surveys Receptionist Duties  Answer main phone line, direct calls, and take messages Receive post and/or deliveries. - Responsible for all aspects of taking an order, monetary transactions, and making coffee beverage to order.