Ashanti Mccallister Email & Phone Number | • Provide Cognos v10 Ad Hoc Report Writing assistance, support, and training services • Provide Product Support to Outsourced and Hosted Clients in the areas of Human Resources, Payroll, Benefit Administration, Employee Self Service, Manager Self Service, Open Enrollment, Work Force Management, Year End processing and Affordable Care Act processing with regards to the Icon Products • Provide excellent customer support to Outsourced and Hosted clients with accurate solutions to issues and product questions • Maintain constant communication both written and verbal with client until reported issues are resolved • Collaborate as a team with other ICON Product Support Staff to resolve client issues and product questions • Collaborate as a team during Implementations to provide Product Support assistance; and be in position to become primary support contact after completion of implementations. • Provide detailed documentation of resolution which describes how client is to repair said issues on their end which are then recorded in Salesforce.com for future reference to be applied towards solutions to other clients • Product testing to in specific test environments to determine bug and possible product malfunction • Provide suggestions for enhancements as requested by our clients • Acquire new skills and knowledge to stay at the forefront of Human Resource/Payroll information systems with self-study and companywide training.

Ashanti Mccallister

• Provide Cognos v10 Ad Hoc Report Writing assistance, support, and training services • Provide Prod...
United States

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Ashanti Mccallister’s Email amccallister@unicornhro.com

Ashanti Mccallister’s Phone Numbers

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Ashanti Mccallister’s Location United States

Ashanti Mccallister’s Current Industry

Ashanti Mccallister’s Prior Industry Cary Reconstruction | Accountants One | Talecris Biotherapeutics | Patersons | Adp

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Icon Product Support Specialist

Present

Payroll Specialist

2013-06-01 00:00:00 - 2015-06-01 00:00:00

Payroll Specialist

2013-01-01 00:00:00 - 2013-06-01 00:00:00

Payroll Specialist

2008-07-01 00:00:00 - 2009-09-01 00:00:00

Payroll Specialist

2007-10-01 00:00:00 - 2008-07-01 00:00:00

Customer Service Representative

2000-09-01 00:00:00 - 2005-07-01 00:00:00

No Skills Available

No Languages Available

Ashanti Mccallister is a • Provide Cognos v10 Ad Hoc Report Writing assistance, support, and training services • Provide Product Support to Outsourced and Hosted Clients in the areas of Human Resources, Payroll, Benefit Administration, Employee Self Service, Manager Self Service, Open Enrollment, Work Force Management, Year End processing and Affordable Care Act processing with regards to the Icon Products • Provide excellent customer support to Outsourced and Hosted clients with accurate solutions to issues and product questions • Maintain constant communication both written and verbal with client until reported issues are resolved • Collaborate as a team with other ICON Product Support Staff to resolve client issues and product questions • Collaborate as a team during Implementations to provide Product Support assistance; and be in position to become primary support contact after completion of implementations. • Provide detailed documentation of resolution which describes how client is to repair said issues on their end which are then recorded in Salesforce.com for future reference to be applied towards solutions to other clients • Product testing to in specific test environments to determine bug and possible product malfunction • Provide suggestions for enhancements as requested by our clients • Acquire new skills and knowledge to stay at the forefront of Human Resource/Payroll information systems with self-study and companywide training.

Ashanti Mccallister has prior
experience in the following industries:
Cary Reconstruction | Accountants One | Talecris Biotherapeutics | Patersons | Adp

Ashanti Mccallister has the following professional experience:
Unicorn Hro | Cary Reconstruction | Accountants One | Talecris Biotherapeutics | Patersons | Adp