Arjie Belando Email & Phone Number | My passion is creating continuously great customer service experiences and team leadership. While many can implement the technical aspects of BPO, my background in operations and customer service management sets me apart. I oversaw operations and supervised people at some programs in Concentrix for 6 years up to now, from product concept through more than 2400 units deployed and supported. Before Concentrix, I've also worked at Panasiatic Solutions BPO for 2 fruitful years as a Techinical Support/Customer Service Representative then become part of the Escalations Team specialized in handling Supervisory/Managerial calls, Billing and salea escalation etc. Experienced a year of freelancing offering Jobs like Leads Generation and Advertising. These experiences and many more allow me to guide companies experiencing growth far better than most. I see a larger picture and I know how to look out for pitfalls along the way. I specialize in working with big or small companies that have reached the stage where a structured approach to scaling is required. I can help you streamline your support and operational departments, and I am happy to take on projects that require a short or long term commitment. Regardless of project timeframe I always focus on building transparent processes that reflect business goals and deliver consistent customer experiences over the long-term.

Arjie Belando

My passion is creating continuously great customer service experiences and team leadership. While ma...
Philippines

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Team Lead

Present

Technical Support Specialist

2012-01-01 00:00:00 - 2014-01-01 00:00:00

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Arjie Belando is a My passion is creating continuously great customer service experiences and team leadership. While many can implement the technical aspects of BPO, my background in operations and customer service management sets me apart. I oversaw operations and supervised people at some programs in Concentrix for 6 years up to now, from product concept through more than 2400 units deployed and supported. Before Concentrix, I've also worked at Panasiatic Solutions BPO for 2 fruitful years as a Techinical Support/Customer Service Representative then become part of the Escalations Team specialized in handling Supervisory/Managerial calls, Billing and salea escalation etc. Experienced a year of freelancing offering Jobs like Leads Generation and Advertising. These experiences and many more allow me to guide companies experiencing growth far better than most. I see a larger picture and I know how to look out for pitfalls along the way. I specialize in working with big or small companies that have reached the stage where a structured approach to scaling is required. I can help you streamline your support and operational departments, and I am happy to take on projects that require a short or long term commitment. Regardless of project timeframe I always focus on building transparent processes that reflect business goals and deliver consistent customer experiences over the long-term.