Arindam Gangopadhyay Email & Phone Number | • Serving as end of contact for customer escalations and ensuring a high-quality customer experience; spearheading continuous development and improvement of services as per set service targets / objectives • Technically accomplished professional having strong Telecom Domain expertise in Wireless , In-depth experience of more than 8 years in Technology Road map, Network Operation, NOC with large Telecom Vendors. • Significant hands-on Experience in RAN Technologies (Ericsson). • Customer Service Assurance and continuity by faster complaint resolution and building first time right culture to provide best of class customer experience. • Having excellent people/team management skills, proven capability in meeting deadlines and completing task unsupervised. • Establishing and implementing ‘best practice’ processes resulting in reduced costs and improved customer service. • Developing Standard Operations Procedures and KPIs/KPAs for smooth business operations; driving operational excellence by setting out in-house quality standards for various operational areas. • Implementing Transformation projects, Designing New & Simplifying Existing Processes.

Arindam Gangopadhyay

• Serving as end of contact for customer escalations and ensuring a high-quality customer experience...
Delhi, Delhi, India

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Arindam Gangopadhyay’s Location Delhi, Delhi, India

Arindam Gangopadhyay’s Current Industry Ericsson

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2011-07-01 00:00:00 - Present

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Arindam Gangopadhyay is a • Serving as end of contact for customer escalations and ensuring a high-quality customer experience; spearheading continuous development and improvement of services as per set service targets / objectives • Technically accomplished professional having strong Telecom Domain expertise in Wireless , In-depth experience of more than 8 years in Technology Road map, Network Operation, NOC with large Telecom Vendors. • Significant hands-on Experience in RAN Technologies (Ericsson). • Customer Service Assurance and continuity by faster complaint resolution and building first time right culture to provide best of class customer experience. • Having excellent people/team management skills, proven capability in meeting deadlines and completing task unsupervised. • Establishing and implementing ‘best practice’ processes resulting in reduced costs and improved customer service. • Developing Standard Operations Procedures and KPIs/KPAs for smooth business operations; driving operational excellence by setting out in-house quality standards for various operational areas. • Implementing Transformation projects, Designing New & Simplifying Existing Processes.