Anurodh Shanker Email & Phone Number | With almost 20 years of experience in customer service management, I am passionate about transforming customer experience into customer delight. I currently work as a Sr. Manager at Jio, India's leading telecom and digital platform provider, where I oversee service design, platform management, digital application and usage, eSIM and devices, and customer support and process excellence. I have successfully led high-level operational initiatives, including process re-engineering and improvements, based on data-driven insights and root cause analysis. I have also spearheaded contact center operations and transformed it into an experience center, while reducing cost by 30% through transition management. I have a unique blend of understanding Indian and North American customers, as I have developed contact center operations for both markets. I hold an MBA in Marketing, a CCNA certification, and a Lean Six Sigma certification. I am always eager to learn new skills and technologies that can enhance customer satisfaction and loyalty.

Anurodh Shanker

With almost 20 years of experience in customer service management, I am passionate about transformin...
Navi Mumbai, Maharashtra, India

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Anurodh Shanker’s Location Navi Mumbai, Maharashtra, India

Anurodh Shanker’s Current Industry Jio

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Sr. Manager

2022-05-01 00:00:00 - Present

Head-Customer Support & Process Excellence

2020-11-01 00:00:00 - 2022-05-01 00:00:00

Lead-Customer Experience & VOC

2018-07-01 00:00:00 - 2020-11-01 00:00:00

Manager-VOC

2013-08-01 00:00:00 - 2018-07-01 00:00:00

After point of Sales(APOS) Supervisor

2009-05-01 00:00:00 - 2013-08-01 00:00:00

Microsoft Terminal Server Licensing Executive

2007-02-01 00:00:00 - 2009-04-01 00:00:00

Area Manager

2004-01-01 00:00:00 - 2006-01-01 00:00:00

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Anurodh Shanker is a With almost 20 years of experience in customer service management, I am passionate about transforming customer experience into customer delight. I currently work as a Sr. Manager at Jio, India's leading telecom and digital platform provider, where I oversee service design, platform management, digital application and usage, eSIM and devices, and customer support and process excellence. I have successfully led high-level operational initiatives, including process re-engineering and improvements, based on data-driven insights and root cause analysis. I have also spearheaded contact center operations and transformed it into an experience center, while reducing cost by 30% through transition management. I have a unique blend of understanding Indian and North American customers, as I have developed contact center operations for both markets. I hold an MBA in Marketing, a CCNA certification, and a Lean Six Sigma certification. I am always eager to learn new skills and technologies that can enhance customer satisfaction and loyalty.

Anurodh Shanker has prior
experience in the following industries:
Et Creatives | Micromax Informatics | Samsung India Electronics | Dell | Arvato Services | Apex Laboratories

Anurodh Shanker has the following professional experience:
Jio | Et Creatives | Micromax Informatics | Samsung India Electronics | Dell | Arvato Services | Apex Laboratories