Anurag Malhotra Email & Phone Number | Vice President for Client Services with a proven track record of leading high-performance teams in the BPO industry. Skilled in managing end-to-end client experience, business development, and P&L management. Expertise in implementing process improvements and technology enhancements to streamline organizational processes and improve customer satisfaction. Overall 23 years of experience in : Relationship Management  Responsible for contract management, financial analysis and domain expertise like BFSI, Process Transformation and customer retention. Performance/ Change Management  Creating project plans and tracking performances against set milestones, deliverable and schedules. Highlight and influence team to minimize and control operational risks. Operations and Team Management  Identifying and implementing strategies for building team effectiveness, Managing overall Customer Experience & Ensuring integration with support functions viz. Quality, Training, and HR to ensure smoother delivery.

Anurag Malhotra

Vice President for Client Services with a proven track record of leading high-performance teams in t...
Manila, Manila, Philippines

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Anurag Malhotra’s Location Manila, Manila, Philippines

Anurag Malhotra’s Current Industry Teleperformance

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Vice President Client Services - Apac

2021-07-01 00:00:00 - Present

Head Of Operations

2017-10-01 00:00:00 - 2021-05-01 00:00:00

Agm-Customer Experience Management And Solutions

2016-03-01 00:00:00 - 2017-10-01 00:00:00

Sr. Service Delivery Manager

2008-03-01 00:00:00 - 2016-01-01 00:00:00

Sr. Team Manager Operations

2005-07-01 00:00:00 - 2008-02-01 00:00:00

Team Leader

2003-04-01 00:00:00 - 2005-07-01 00:00:00

Auditor And Crm

2002-01-01 00:00:00 - 2003-03-01 00:00:00

Sr. Customer Service Representative

2000-10-01 00:00:00 - 2001-07-01 00:00:00

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Anurag Malhotra is a Vice President for Client Services with a proven track record of leading high-performance teams in the BPO industry. Skilled in managing end-to-end client experience, business development, and P&L management. Expertise in implementing process improvements and technology enhancements to streamline organizational processes and improve customer satisfaction. Overall 23 years of experience in : Relationship Management  Responsible for contract management, financial analysis and domain expertise like BFSI, Process Transformation and customer retention. Performance/ Change Management  Creating project plans and tracking performances against set milestones, deliverable and schedules. Highlight and influence team to minimize and control operational risks. Operations and Team Management  Identifying and implementing strategies for building team effectiveness, Managing overall Customer Experience & Ensuring integration with support functions viz. Quality, Training, and HR to ensure smoother delivery.

Anurag Malhotra has prior
experience in the following industries:
Fis | Tata Consultancy Services | Capital One | Dell International Services | Intelenet Global Services | Asda Walmart Rgis | Ge Capital International Services

Anurag Malhotra has the following professional experience:
Teleperformance | Fis | Tata Consultancy Services | Capital One | Dell International Services | Intelenet Global Services | Asda Walmart Rgis | Ge Capital International Services