Anubhuti Kushwaha Email & Phone Number | Acknowledged for integrity, high professional standards, “big-picture” vision and sensitivity to deliver numerous projects within the committed time & cost parameters across BPOs/Call Center, Hospitality, Entertainment, E-commerce, Insurance and Product domains. Handled the technical architecture, integrator, development, support and quality assurance of a wide range of Contact Center Application suite. Have lead an Engineering team working on Customer Care applications and services. Responsible for all technical architecture and design for the team. Worked within an agile development environment with other developers and product owners to scope, develop and deliver world-class software solutions. Help the engineering team to expand technology and networking knowledge by keeping abreast with the latest developments. Help the department to retain this knowledge through systematic archival of relevant documentation and equipment. Maintain effective and structured communication channels with senior leadership team, global engineering teams and cross functional teams. Possess sound understanding of deadlines, assignments, and objectives. Provided significant inputs to development of vision, specified key performance requirements and defined technical critical success factors. Conversant with proposal authoring, solution architecting, results oriented project management and providing workable strategies.

Anubhuti Kushwaha

Acknowledged for integrity, high professional standards, “big-picture” vision and sensitivity to del...
Gurgaon, Haryana, India

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Anubhuti Kushwaha’s Location Gurgaon, Haryana, India

Anubhuti Kushwaha’s Current Industry Exotel

Anubhuti Kushwaha’s Prior Industry Ameyo | Ola | Drishti Soft Solutions

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National CX Head - Auto, Logistics & Telecom

2023-08-01 00:00:00 - Present

Account Manager

2017-10-01 00:00:00 - 2018-08-01 00:00:00

Senior Associate - Site Management

2017-03-01 00:00:00 - 2017-09-01 00:00:00

Senior Engineer - Consultancy

2015-06-01 00:00:00 - 2017-03-01 00:00:00

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Anubhuti Kushwaha is a Acknowledged for integrity, high professional standards, “big-picture” vision and sensitivity to deliver numerous projects within the committed time & cost parameters across BPOs/Call Center, Hospitality, Entertainment, E-commerce, Insurance and Product domains. Handled the technical architecture, integrator, development, support and quality assurance of a wide range of Contact Center Application suite. Have lead an Engineering team working on Customer Care applications and services. Responsible for all technical architecture and design for the team. Worked within an agile development environment with other developers and product owners to scope, develop and deliver world-class software solutions. Help the engineering team to expand technology and networking knowledge by keeping abreast with the latest developments. Help the department to retain this knowledge through systematic archival of relevant documentation and equipment. Maintain effective and structured communication channels with senior leadership team, global engineering teams and cross functional teams. Possess sound understanding of deadlines, assignments, and objectives. Provided significant inputs to development of vision, specified key performance requirements and defined technical critical success factors. Conversant with proposal authoring, solution architecting, results oriented project management and providing workable strategies.