Antonio Aliffi Email & Phone Number | Seasoned leader well versed in employee and customer care. My passion is in developing people and building relationships that positively impact the "human factors" within an organization and help build toward a common goal. In my 20+ years in the telecommunications industry, I've created and led dynamic and enthusiastic teams that have consistently achieved best-in-class results. Extremely passionate and self-motivated individual with high energy looking to further innovate the most important product any company could have and that is employee / customer relations. Continuing to strive and implement new ways of making NPS a more vital part with our employees but most importantly, our customers. Innovator and strategic leader in Comcast Nucleus training program for 20 - 30 future Comcast employees. Manager of KPI performance and budget of frontline employees and the organization in areas such as Average Handle Time, First Call Resolution, Transitional Sales, Quality, ENPS, TNPS, and Shrinkage. Excellent leadership and people management skills, with a track record of effectively managing and developing high-performing teams. Strong understanding of contact center operations, customer service strategies, and industry best practices. Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, team members, and stakeholders at all levels. Proficiency in using customer service software, CRM systems, and contact center technologies. Analytical mindset with the ability to interpret data and insights to drive informed decision- making. Proven problem-solving skills and the ability to make effective decisions under pressure. Flexibility to adapt to changing priorities and work in a fast-paced, dynamic environment. Customer-centric mindset with a passion for delivering exceptional customer experiences. Trainer of De-Escalation for new hires along with overseeing their future foundation and Brand. Comcast Recruitment Team responsible for presenting Comcast fundamentals and protocol along with interviewing and hiring for future Comcast acquisitions. Currently supervise a team of 14 within Comcast National Division for Account Management / Loyalty call center in the Twin-Cities. Over 30 years in Customer Service/ Recruiting and corporate Training along with Staffing, Litigation, public / motivational speaking and management experience.

Antonio Aliffi

Seasoned leader well versed in employee and customer care. My passion is in developing people and bu...
St Paul, Minnesota, United States

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Antonio Aliffi’s Email aaliffi@comcast.com

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Antonio Aliffi’s Location St Paul, Minnesota, United States

Antonio Aliffi’s Current Industry Comcast

Antonio Aliffi’s Prior Industry Comcast Cable | Green Tree Servicing | Allied Interstate | Roper Staffing

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Work Experience

Comcast

COS Supervisor

2024-01-01T00:00:00.000Z - Present

Comcast Cable

Onboarding O.C.O.E. Supervisor

2016-07-01T00:00:00.000Z - 2019-10-01T00:00:00.000Z

Green Tree Servicing

Collections Case Manager

1999-01-01T00:00:00.000Z - 2003-01-01T00:00:00.000Z

Allied Interstate

Collection Supervisor

1997-01-01T00:00:00.000Z - 1999-01-01T00:00:00.000Z

Roper Staffing

Staffing Coordinator

1996-01-01T00:00:00.000Z - 1997-01-01T00:00:00.000Z

Skills

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Languages

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FAQ About Antonio Aliffi

Antonio Aliffi is located at
St Paul, Minnesota, United States

Antonio Aliffi is a Seasoned leader well versed in employee and customer care. My passion is in developing people and building relationships that positively impact the "human factors" within an organization and help build toward a common goal. In my 20+ years in the telecommunications industry, I've created and led dynamic and enthusiastic teams that have consistently achieved best-in-class results. Extremely passionate and self-motivated individual with high energy looking to further innovate the most important product any company could have and that is employee / customer relations. Continuing to strive and implement new ways of making NPS a more vital part with our employees but most importantly, our customers. Innovator and strategic leader in Comcast Nucleus training program for 20 - 30 future Comcast employees. Manager of KPI performance and budget of frontline employees and the organization in areas such as Average Handle Time, First Call Resolution, Transitional Sales, Quality, ENPS, TNPS, and Shrinkage. Excellent leadership and people management skills, with a track record of effectively managing and developing high-performing teams. Strong understanding of contact center operations, customer service strategies, and industry best practices. Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, team members, and stakeholders at all levels. Proficiency in using customer service software, CRM systems, and contact center technologies. Analytical mindset with the ability to interpret data and insights to drive informed decision- making. Proven problem-solving skills and the ability to make effective decisions under pressure. Flexibility to adapt to changing priorities and work in a fast-paced, dynamic environment. Customer-centric mindset with a passion for delivering exceptional customer experiences. Trainer of De-Escalation for new hires along with overseeing their future foundation and Brand. Comcast Recruitment Team responsible for presenting Comcast fundamentals and protocol along with interviewing and hiring for future Comcast acquisitions. Currently supervise a team of 14 within Comcast National Division for Account Management / Loyalty call center in the Twin-Cities. Over 30 years in Customer Service/ Recruiting and corporate Training along with Staffing, Litigation, public / motivational speaking and management experience.