Antoine Williams Email & Phone Number | (757) 513-1336 antoine_actor@yahoo.com Operating Systems • Windows 7/XP/Professional/Vista • Windows Server 2008 Hardware • Cisco Routers, Switches • Palm/Handheld Devices • Assemble/disassemble PC’s • Install, configure, troubleshoot and repair • Installation, testing and troubleshooting of cabling Software • Microsoft Word, Excel, PowerPoint, Access, Outlook, Publisher, Visio • Adobe Photoshop, Illustrator • Install, configure and troubleshoot Development • SQL database • Cisco Routers and Switches CLI Technical Support/Customer Service • Call Center • Troubleshoot hardware/software • Troubleshoot network connectivity • Software installation support • Remote Access • Phone and e-mail support • Documentation • Remedy Ticketing System • Desktop Support Communication • Strong written and oral communication skills • Ability to build productive relationships, resolve complex issues and win customer loyalty • Listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes

Antoine Williams

(757) 513-1336 antoine_actor@yahoo.com Operating Systems • Windows 7/XP/Professional/Vista • Window...
Falls Church, Virginia, United States

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Antoine Williams’s Email antoine.williams@saic.com

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Antoine Williams’s Location Falls Church, Virginia, United States

Antoine Williams’s Current Industry Saic

Antoine Williams’s Prior Industry Sra International | Us Army

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Antoine Williams is a (757) 513-1336 antoine_actor@yahoo.com Operating Systems • Windows 7/XP/Professional/Vista • Windows Server 2008 Hardware • Cisco Routers, Switches • Palm/Handheld Devices • Assemble/disassemble PC’s • Install, configure, troubleshoot and repair • Installation, testing and troubleshooting of cabling Software • Microsoft Word, Excel, PowerPoint, Access, Outlook, Publisher, Visio • Adobe Photoshop, Illustrator • Install, configure and troubleshoot Development • SQL database • Cisco Routers and Switches CLI Technical Support/Customer Service • Call Center • Troubleshoot hardware/software • Troubleshoot network connectivity • Software installation support • Remote Access • Phone and e-mail support • Documentation • Remedy Ticketing System • Desktop Support Communication • Strong written and oral communication skills • Ability to build productive relationships, resolve complex issues and win customer loyalty • Listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes