Annie Okoronkwo Email & Phone Number | Customer Service Analyst • Answer incoming phone calls promptly while providing excellent customer service and handling all issues with efficiency. • Document all calls and emails in the computerized tracking system “ServiceNow” and followed up on them until completion taking the time to escalate them when needed. • Diagnosed, troubleshoot and resolved customer’s information technology problems such as printer issues or issues with not receiving emails on mobile device etc via email or phone • Troubleshoot issues with Microsoft Office 2010/2013/2016 and Microsoft Office 365 on desk tops and mobile devices. Reset, changed and unlocked passwords as well as added or changed information for our clients in Active Directory.Customer Service Analyst • Answer incoming phone calls promptly while providing excellent customer service and handling all issues with efficiency. • Document all calls and emails in the computerized tracking system “ServiceNow” and followed up on them until completion taking the time to escalate them when needed. • Diagnosed, troubleshoot and resolved customer’s information technology problems such as printer issues or issues with not receiving emails on mobile device etc via email or phone • Troubleshoot issues with Microsoft Office 2010/2013/2016 and Microsoft Office 365 on desk tops and mobile devices. Reset, changed and unlocked passwords as well as added or changed information for our clients in Active Directory.

Annie Okoronkwo

Customer Service Analyst • Answer incoming phone calls promptly while providing excellent customer s...
Atlanta, Atlanta, United States

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Annie Okoronkwo’s Email aokoronkwo@cgsinc.com

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Annie Okoronkwo’s Location Atlanta, Atlanta, United States

Annie Okoronkwo’s Current Industry

Annie Okoronkwo’s Prior Industry Lendlease | TEKsystems

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Work Experience

Lendlease

Customer Support Analyst

2015-11-01 00:00:00 - 2016-07-01 00:00:00

TEKsystems

Customer Support Analyst

2014-03-01 00:00:00 - 2015-11-01 00:00:00

Skills

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FAQ About Annie Okoronkwo

Annie Okoronkwo is located at
Atlanta, Atlanta, United States

Annie Okoronkwo is a Customer Service Analyst • Answer incoming phone calls promptly while providing excellent customer service and handling all issues with efficiency. • Document all calls and emails in the computerized tracking system “ServiceNow” and followed up on them until completion taking the time to escalate them when needed. • Diagnosed, troubleshoot and resolved customer’s information technology problems such as printer issues or issues with not receiving emails on mobile device etc via email or phone • Troubleshoot issues with Microsoft Office 2010/2013/2016 and Microsoft Office 365 on desk tops and mobile devices. Reset, changed and unlocked passwords as well as added or changed information for our clients in Active Directory.Customer Service Analyst • Answer incoming phone calls promptly while providing excellent customer service and handling all issues with efficiency. • Document all calls and emails in the computerized tracking system “ServiceNow” and followed up on them until completion taking the time to escalate them when needed. • Diagnosed, troubleshoot and resolved customer’s information technology problems such as printer issues or issues with not receiving emails on mobile device etc via email or phone • Troubleshoot issues with Microsoft Office 2010/2013/2016 and Microsoft Office 365 on desk tops and mobile devices. Reset, changed and unlocked passwords as well as added or changed information for our clients in Active Directory.