Anil Reddy Email & Phone Number | Member of a global team of technical specialists that implement and support TR financial products. Provide technical leadership to account teams in driving projects to completion and adjusting to the client’s requirements. • Served as the main technical contact to the Account Management organization to answer client’s queries regarding implementation, support and customization of TR products. This helped in multiple displacements and contract renewals. • Helped project manage technical implementation and migration projects pertaining to the client’s desktop, enterprise server and data center teams. • Developed relationships with key members of internal business units through regular proactive meetings, resulting in more efficiency in resolving client orders and support. • Provided technical support remotely and in person for client meetings, critical support issues, new installations and upgrade campaigns for strategic products. • Delivered and developed technical training classes to clients, internal staff and 3rd party partners. Member of a team that created technical certification exams.Part of the regional Professional Services Group team. PSG was responsible for all technology-related responsibilities for the New York region customer base. The main functions of the group involved installations, service requests and upgrade projects while maintaining relationships with customers and internal account management teams. • Installed and integrated Thomson Reuters Enterprise Products (TREP) into clients’ market data environment and on the desktop side deployed/configured Eikon. • Responsible for all technical pre/post sale support for TREP and Eikon while working closely with the sales and account management teams to increase sales and customer satisfaction. • Provided and help develop training for TREP and Eikon products to internal support teams and 3rd party partners. • Involved in project/program management to improve service and implement strategic upgrades with the Technical Account Management team. • Worked and developed relationships with internal support teams and external vendors to improve customer perception/satisfaction. o Worked with order management and permissioning teams to expedite service issues and ensure smooth upgrade service campaigns and new install projects. o Acted as an advocate for the client in ensuring product bugs/enhancements were being addressed by our Product Management and development teams. o Developed strong relationships with external vendor partners such as IBM, BT Radianz, Verizon and Century Link.Supervised a group of 8 systems engineers responsible for second level support for Thomson Reuters products that included TREP, TIBCO, Datafeeds, FX Transactions, Contributions and Desktop applications. • Day-to-Day operations included working on and prioritizing escalations from clients, first level technical support staff, field engineers and account management. • Responsible for hiring, performance reviews, mentoring/ensured appropriate training, set work schedules and addressed team concerns. • Tracked all service issues through Siebel, ran reports for senior management and analyzed reports to identify areas of improvement which led to product changes. • Responsible for installation, configuration, networking and upgrades of infrastructure components in our test lab used to duplicate client issues/environment.

Anil Reddy

Member of a global team of technical specialists that implement and support TR financial products. P...
New York, New York, United States

*50 free lookup(s) per month.

No credit card required.

Anil Reddy’s Email anil.reddy@tr.com

Anil Reddy’s Phone Numbers

Get ANIL’s Phone Number (For Free)

Social Media

Anil Reddy’s Location New York, New York, United States

Anil Reddy’s Current Industry Thomson Reuters

Anil Reddy’s Prior Industry

Not the Anil Reddy you were looking for?

Find accurate emails & phone numbers for over 700M professionals.

Work Experience

Thomson Reuters

Senior Technical Specialist

2011-01-01 00:00:00 - Present

Skills

No Skills Available

Languages

No Languages Available

FAQ About Anil Reddy

Anil Reddy is located at
New York, New York, United States

Anil Reddy is a Member of a global team of technical specialists that implement and support TR financial products. Provide technical leadership to account teams in driving projects to completion and adjusting to the client’s requirements. • Served as the main technical contact to the Account Management organization to answer client’s queries regarding implementation, support and customization of TR products. This helped in multiple displacements and contract renewals. • Helped project manage technical implementation and migration projects pertaining to the client’s desktop, enterprise server and data center teams. • Developed relationships with key members of internal business units through regular proactive meetings, resulting in more efficiency in resolving client orders and support. • Provided technical support remotely and in person for client meetings, critical support issues, new installations and upgrade campaigns for strategic products. • Delivered and developed technical training classes to clients, internal staff and 3rd party partners. Member of a team that created technical certification exams.Part of the regional Professional Services Group team. PSG was responsible for all technology-related responsibilities for the New York region customer base. The main functions of the group involved installations, service requests and upgrade projects while maintaining relationships with customers and internal account management teams. • Installed and integrated Thomson Reuters Enterprise Products (TREP) into clients’ market data environment and on the desktop side deployed/configured Eikon. • Responsible for all technical pre/post sale support for TREP and Eikon while working closely with the sales and account management teams to increase sales and customer satisfaction. • Provided and help develop training for TREP and Eikon products to internal support teams and 3rd party partners. • Involved in project/program management to improve service and implement strategic upgrades with the Technical Account Management team. • Worked and developed relationships with internal support teams and external vendors to improve customer perception/satisfaction. o Worked with order management and permissioning teams to expedite service issues and ensure smooth upgrade service campaigns and new install projects. o Acted as an advocate for the client in ensuring product bugs/enhancements were being addressed by our Product Management and development teams. o Developed strong relationships with external vendor partners such as IBM, BT Radianz, Verizon and Century Link.Supervised a group of 8 systems engineers responsible for second level support for Thomson Reuters products that included TREP, TIBCO, Datafeeds, FX Transactions, Contributions and Desktop applications. • Day-to-Day operations included working on and prioritizing escalations from clients, first level technical support staff, field engineers and account management. • Responsible for hiring, performance reviews, mentoring/ensured appropriate training, set work schedules and addressed team concerns. • Tracked all service issues through Siebel, ran reports for senior management and analyzed reports to identify areas of improvement which led to product changes. • Responsible for installation, configuration, networking and upgrades of infrastructure components in our test lab used to duplicate client issues/environment.