Anil B Email & Phone Number | Professional from Business Process Outsourcing experienced in various spheres of customer life cycle management in verticals like Telecom, D2H, E-Commerce and TV Shopping, Banking, Insurance, Mutual funds, Consumer Durable, Automobile, Government and Utilities, Travel, Internet aggregator, Publication, Market Research and Realty. Handled sales, collections outbound along with Inbound Service support in Industry. Certified training in Black belt and HPMT by COPC and avid user of values of TQM and MBO philosophies. Managed large account size of 4000 plus FTE in BPO operations at national level, sucessfully led various quality and process engineering projects in various programs. Tranformed Revenue and EBDITA nos for National, Region, Centre, Account and process level. Managed all support functions for large BPO setups. Handled various innovation driven consulting assignments as well to promote AI/ML/RPA/SAAS and other automation's use for process. Handled large accounts for CRM and entire process of RFP and presales.

Anil B

Professional from Business Process Outsourcing experienced in various spheres of customer life cycl...
Mumbai, Mumbai, India

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Anil B’s Location Mumbai, Mumbai, India

Anil B’s Current Industry ICCS -Business Process Management Company

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Business Head & President

2020-04-01 00:00:00 - Present

Chief Operating Officer

2019-08-01 00:00:00 - 2020-03-01 00:00:00

Vice President - Operations

2013-04-01 00:00:00 - 2019-01-01 00:00:00

Associate Vice President - Operations

2010-08-01 00:00:00 - 2013-03-01 00:00:00

Regional Head

2009-04-01 00:00:00 - 2010-07-01 00:00:00

Account Manager

2003-04-01 00:00:00 - 2004-05-01 00:00:00

Sr. Executive

1997-06-01 00:00:00 - 2000-05-01 00:00:00

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Anil B is a Professional from Business Process Outsourcing experienced in various spheres of customer life cycle management in verticals like Telecom, D2H, E-Commerce and TV Shopping, Banking, Insurance, Mutual funds, Consumer Durable, Automobile, Government and Utilities, Travel, Internet aggregator, Publication, Market Research and Realty. Handled sales, collections outbound along with Inbound Service support in Industry. Certified training in Black belt and HPMT by COPC and avid user of values of TQM and MBO philosophies. Managed large account size of 4000 plus FTE in BPO operations at national level, sucessfully led various quality and process engineering projects in various programs. Tranformed Revenue and EBDITA nos for National, Region, Centre, Account and process level. Managed all support functions for large BPO setups. Handled various innovation driven consulting assignments as well to promote AI/ML/RPA/SAAS and other automation's use for process. Handled large accounts for CRM and entire process of RFP and presales.

Anil B has prior
experience in the following industries:
EOS - Eureka Outsourcing Solutions | One Point One Solutions | STARTEK | Teleperformance | Orion Dialog Private Limited | CLIPS Office Supplies Pvt Ltd

Anil B has the following professional experience:
ICCS -Business Process Management Company | EOS - Eureka Outsourcing Solutions | One Point One Solutions | STARTEK | Teleperformance | Orion Dialog Private Limited | CLIPS Office Supplies Pvt Ltd