Angela Gonzlez Email & Phone Number | As a team manager, I lead and support diverse and bilingual teams of customer service representatives, ensuring quality care and customer satisfaction. I have more than three years of experience in this role, and I have successfully managed and improved the team's performance, productivity, and retention, using key performance indicators (KPIs) and SMART action plans. I have also developed strong leadership, communication, and problem-solving skills, working with different stakeholders, products, and customers. I am always ready for the next challenge, and I enjoy learning new skills and knowledge to enhance my professional growth and contribute to the company's goals and vision. I have more than one year of experience in sales, working with Warner Bros. as a a sales customer support rep.I worked at DramaFever, where I specialized in promoting streaming plans to users. My role involved in highlighting the advantages and features of the highest-priced plans and successfully convicing usersof making a purchase. During that time at DramaFever, I achieved a notable milestone by consistently being the top-performing agent, completing the most sales for six consecutive months.

Angela Gonzlez

As a team manager, I lead and support diverse and bilingual teams of customer service representative...
Bogota, D.C., Colombia

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Angela Gonzlez’s Location Bogota, D.C., Colombia

Angela Gonzlez’s Current Industry Everise

Angela Gonzlez’s Prior Industry Sutherland | Atento | Warner Bros Digital Labs

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Team Lead

2023-10-01 00:00:00 - Present

Team Manager

2020-11-01 00:00:00 - 2023-07-01 00:00:00

Bilingual Customer Service Representative

2018-11-01 00:00:00 - 2019-08-01 00:00:00

Bilingual Customer Service Representative

2017-08-01 00:00:00 - 2018-11-01 00:00:00

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Angela Gonzlez is a As a team manager, I lead and support diverse and bilingual teams of customer service representatives, ensuring quality care and customer satisfaction. I have more than three years of experience in this role, and I have successfully managed and improved the team's performance, productivity, and retention, using key performance indicators (KPIs) and SMART action plans. I have also developed strong leadership, communication, and problem-solving skills, working with different stakeholders, products, and customers. I am always ready for the next challenge, and I enjoy learning new skills and knowledge to enhance my professional growth and contribute to the company's goals and vision. I have more than one year of experience in sales, working with Warner Bros. as a a sales customer support rep.I worked at DramaFever, where I specialized in promoting streaming plans to users. My role involved in highlighting the advantages and features of the highest-priced plans and successfully convicing usersof making a purchase. During that time at DramaFever, I achieved a notable milestone by consistently being the top-performing agent, completing the most sales for six consecutive months.