Andrew Wolf Email & Phone Number | With over ten years of experience in workforce management, I am passionate about delivering optimal staffing and performance solutions for contact centers. I have a proven track record of creating accurate forecasts, capacity plans, and analytical reports that support service level goals, minimize expenses, and manage risk. As the Capacity Planning and Forecast Lead at Robinhood, I have improved the forecast accuracy by 10%, implemented weekly employee staffing models, and enhanced the communication process with senior leadership and key stakeholders. I have also supported multiple support groups within Core and Advanced Services, using advanced statistical methods and WFM software. My mission is to leverage my skills and expertise in Verint Workforce Management, Avaya CMS, and Manufacturing Process Improvement to provide exceptional resource management and business outcomes for any contact center.

Andrew Wolf

With over ten years of experience in workforce management, I am passionate about delivering optimal...
Fort Lauderdale, Florida, United States

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Andrew Wolf’s Location Fort Lauderdale, Florida, United States

Andrew Wolf’s Current Industry Intuit

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Staff Business Data Analyst

2024-06-01 00:00:00 - Present

Capacity Planning and Forecast Lead

2022-03-01 00:00:00 - 2023-09-01 00:00:00

Director Of Workforce Management

2019-08-01 00:00:00 - 2020-02-01 00:00:00

Workforce Management Strategic Specialist

2014-08-01 00:00:00 - 2017-08-01 00:00:00

Business Analyst

2009-08-01 00:00:00 - 2014-08-01 00:00:00

Operations Analyst

2000-01-01 00:00:00 - 2005-12-01 00:00:00

Team Manager

1996-01-01 00:00:00 - 2000-01-01 00:00:00

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Andrew Wolf is a With over ten years of experience in workforce management, I am passionate about delivering optimal staffing and performance solutions for contact centers. I have a proven track record of creating accurate forecasts, capacity plans, and analytical reports that support service level goals, minimize expenses, and manage risk. As the Capacity Planning and Forecast Lead at Robinhood, I have improved the forecast accuracy by 10%, implemented weekly employee staffing models, and enhanced the communication process with senior leadership and key stakeholders. I have also supported multiple support groups within Core and Advanced Services, using advanced statistical methods and WFM software. My mission is to leverage my skills and expertise in Verint Workforce Management, Avaya CMS, and Manufacturing Process Improvement to provide exceptional resource management and business outcomes for any contact center.

Andrew Wolf has prior
experience in the following industries:
Robinhood | Bernard Bpo | Johnson And Johnson | Jpmorgan Chase | Vanguard Car Rental | Alamo Rent A Car

Andrew Wolf has the following professional experience:
Intuit | Robinhood | Bernard Bpo | Johnson And Johnson | Jpmorgan Chase | Vanguard Car Rental | Alamo Rent A Car