Andrew Nagg Email & Phone Number | As the Director of Customer Experience at Masimo Consumer, I oversee the strategy and operations of the omni channel customer service for a diverse portfolio of brands in audio, home entertainment and personal healthcare. I leverage my expertise in AI, e-commerce, and contact center management to deliver solutions and product offerings that enhance customer satisfaction and loyalty, while reducing cost and increasing efficiency. With over 15 years of experience in customer experience and insights, I have successfully launched and scaled customer service departments, managed budgets and vendor partnerships, and implemented continuous process improvement initiatives. I use data analytics and voice of the customer feedback to drive decision making and optimize performance across all touch points of the customer journey. I am a versatile and pragmatic problem solver who aligns service and technical operations with company objectives to facilitate growth, scalability, and profitability. I am also a trustworthy team builder who fosters collaboration and mentorship among cross-functional teams, both internally and externally.

Andrew Nagg

As the Director of Customer Experience at Masimo Consumer, I oversee the strategy and operations of...
Columbus, Ohio, United States

*50 free lookup(s) per month.

Andrew Nagg’s Phone Numbers

Get ANDREW’s Phone Number (For Free)

Social Media

Andrew Nagg’s Location Columbus, Ohio, United States

Andrew Nagg’s Current Industry Masimo Consumer

Find accurate emails & phone numbers for over 700M professionals.

Director - Customer Experience

2023-08-01T00:00:00.000Z - Present

Director of Customer Experience & Insights - Contact Center Operations & Strategy

2020-09-01T00:00:00.000Z - 2022-03-01T00:00:00.000Z

Director - Client Services - Key Account Management - Service Delivery

2018-03-01T00:00:00.000Z - 2020-05-01T00:00:00.000Z

Manager Customer Experience | Omni-Channel Operations | Ecomerce Fraud Prevention

2017-02-01T00:00:00.000Z - 2017-12-01T00:00:00.000Z

Senior Manager Contact Center Operations | Vendor Management | Performance | Strategy

2015-03-01T00:00:00.000Z - 2017-02-01T00:00:00.000Z

Prescription Benefits Manager | Customer Conversion | Outbound Marketing

2006-08-01T00:00:00.000Z - 2008-12-01T00:00:00.000Z

Certified Customer Service Trainer | Facilitation | Onboarding | Cross Functional Team Leadership

2005-07-01T00:00:00.000Z - 2006-01-01T00:00:00.000Z

No Skills Available

No Languages Available

Andrew Nagg is a As the Director of Customer Experience at Masimo Consumer, I oversee the strategy and operations of the omni channel customer service for a diverse portfolio of brands in audio, home entertainment and personal healthcare. I leverage my expertise in AI, e-commerce, and contact center management to deliver solutions and product offerings that enhance customer satisfaction and loyalty, while reducing cost and increasing efficiency. With over 15 years of experience in customer experience and insights, I have successfully launched and scaled customer service departments, managed budgets and vendor partnerships, and implemented continuous process improvement initiatives. I use data analytics and voice of the customer feedback to drive decision making and optimize performance across all touch points of the customer journey. I am a versatile and pragmatic problem solver who aligns service and technical operations with company objectives to facilitate growth, scalability, and profitability. I am also a trustworthy team builder who fosters collaboration and mentorship among cross-functional teams, both internally and externally.

Andrew Nagg has prior
experience in the following industries:
Vroom | Working Solutions | Express | Priceline Com | Express Scripts | Teleperformance Usa

Andrew Nagg has the following professional experience:
Masimo Consumer | Vroom | Working Solutions | Express | Priceline Com | Express Scripts | Teleperformance Usa