Andrew Gauci Email & Phone Number | As the Complaints Leader at Mercer, I manage the Complaints function that handles complex and sensitive issues for clients and members across the Superannuation Industry. I have over ten years of experience in leading people and operations in contact centres, with a diploma of project management and multiple certifications in customer service and influencing skills. My core competencies include developing and implementing customer service strategies, improving customer retention and satisfaction, coaching and mentoring team leaders and representatives, and leading continuous improvement projects. I am passionate about delivering high quality and efficient responses, empowering my team to grow and develop their skills, and engaging with key clients and stakeholders. My goal is to help Mercer achieve its vision of creating brighter futures for its customers, colleagues, and communities.

Andrew Gauci

As the Complaints Leader at Mercer, I manage the Complaints function that handles complex and sensit...
Sunbury, Victoria, Australia

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Andrew Gauci’s Location Sunbury, Victoria, Australia

Andrew Gauci’s Current Industry Mercer

Andrew Gauci’s Prior Industry Sunbury And Cobaw Community Health | The Royal Australian College Of General Practitioners | Red Energy | Tango Energy

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Andrew Gauci is a As the Complaints Leader at Mercer, I manage the Complaints function that handles complex and sensitive issues for clients and members across the Superannuation Industry. I have over ten years of experience in leading people and operations in contact centres, with a diploma of project management and multiple certifications in customer service and influencing skills. My core competencies include developing and implementing customer service strategies, improving customer retention and satisfaction, coaching and mentoring team leaders and representatives, and leading continuous improvement projects. I am passionate about delivering high quality and efficient responses, empowering my team to grow and develop their skills, and engaging with key clients and stakeholders. My goal is to help Mercer achieve its vision of creating brighter futures for its customers, colleagues, and communities.

Andrew Gauci has prior
experience in the following industries:
Sunbury And Cobaw Community Health | The Royal Australian College Of General Practitioners | Red Energy | Tango Energy

Andrew Gauci has the following professional experience:
Mercer | Sunbury And Cobaw Community Health | The Royal Australian College Of General Practitioners | Red Energy | Tango Energy