Andres Cano Serna Email & Phone Number | Account Executive, Solutions Consultant and Operations Manager, graduated from Universidad de Antioquia as a System Engineer, ITIL V3 Edition 2011, ITIL RCV - Release Control and Validation, COBIT 5, Red Hat Linux Certified Systems Administrator (RHCSA), 20414 Implementing and Microsoft Windows Advanced Server Infrastructure Server2012, MCSA Windows Server 2012, SQL Server 2005-2008-2012-2014, Implementation management and administration Fortinet (FortiGate 3240C, 800C, 3600C, FortiWeb), Implementing and Managing hypervisors (RHEV-VMware), Avaya 2015 Technology Forum Orlando Florida. I have extensive experience in the area of Contact Center, Infrastructure Management and Telecommunications, implementation, management, support and business cases telephony platforms (Genesys, Interactive Intelligence, Avaya, Asterisk), management of administrative / operational staff and outsourcing, indicators compliance and experience in staff training. Profesional TI, Consultor de soluciones y pre-venta con carrera culminada en Ingeniería de Sistemas de la Universidad de Antioquia, ITIL V3 Edición 2011, ITIL RCV – Release Control and Validation, COBIT 5, • Linux Red Hat Certified Systems Administrator (RHCSA), 20414 Implementing and Advanced Server Infrastructure Microsoft Windows Server2012, MCSA Windows Server 2012, Administración SQL Server 2000-2005-2008, Implementación y administración Fortinet (Fortigate 3240C, 800C, 3600C, FortiWeb), Implementación y administración HiperVisores (RHEV-VmWARE). Cuento con una amplia experiencia en el área de Contact Center, Administración de Infraestructura y Telecomunicaciones, Implementación, administración, soporte y casos de negocio de plataformas de telefonía (Avaya, Genesys, ININ, Asterisk), manejo de personal administrativo/operativo de Outsourcing, cumplimiento de indicadores y experiencia en capacitación del personal.

Andres Cano Serna

Account Executive, Solutions Consultant and Operations Manager, graduated from Universidad de Antioq...
Guatemala

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Andres Cano Serna’s Email andres.serna@genesys.com

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Andres Cano Serna’s Location Guatemala

Andres Cano Serna’s Current Industry Genesys

Andres Cano Serna’s Prior Industry Udp Soporte And Comunicaciones | Emtelco | Pegaucho | Call Center

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Work Experience

Genesys

Account Executive

2019-02-01T00:00:00.000Z - Present

Udp Soporte And Comunicaciones

Gerente De Operaciones

2015-03-01T00:00:00.000Z - 2015-09-01T00:00:00.000Z

Emtelco

Coordinador De Infraestructura

2012-10-01T00:00:00.000Z - 2015-02-01T00:00:00.000Z

Pegaucho

Jefe Tic

2007-05-01T00:00:00.000Z - 2012-09-01T00:00:00.000Z

Call Center

Coordinador De Sistemas

2005-02-01T00:00:00.000Z - 2007-02-01T00:00:00.000Z

Skills

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Languages

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FAQ About Andres Cano Serna

Andres Cano Serna is located at
Guatemala

Andres Cano Serna is a Account Executive, Solutions Consultant and Operations Manager, graduated from Universidad de Antioquia as a System Engineer, ITIL V3 Edition 2011, ITIL RCV - Release Control and Validation, COBIT 5, Red Hat Linux Certified Systems Administrator (RHCSA), 20414 Implementing and Microsoft Windows Advanced Server Infrastructure Server2012, MCSA Windows Server 2012, SQL Server 2005-2008-2012-2014, Implementation management and administration Fortinet (FortiGate 3240C, 800C, 3600C, FortiWeb), Implementing and Managing hypervisors (RHEV-VMware), Avaya 2015 Technology Forum Orlando Florida. I have extensive experience in the area of Contact Center, Infrastructure Management and Telecommunications, implementation, management, support and business cases telephony platforms (Genesys, Interactive Intelligence, Avaya, Asterisk), management of administrative / operational staff and outsourcing, indicators compliance and experience in staff training. Profesional TI, Consultor de soluciones y pre-venta con carrera culminada en Ingeniería de Sistemas de la Universidad de Antioquia, ITIL V3 Edición 2011, ITIL RCV – Release Control and Validation, COBIT 5, • Linux Red Hat Certified Systems Administrator (RHCSA), 20414 Implementing and Advanced Server Infrastructure Microsoft Windows Server2012, MCSA Windows Server 2012, Administración SQL Server 2000-2005-2008, Implementación y administración Fortinet (Fortigate 3240C, 800C, 3600C, FortiWeb), Implementación y administración HiperVisores (RHEV-VmWARE). Cuento con una amplia experiencia en el área de Contact Center, Administración de Infraestructura y Telecomunicaciones, Implementación, administración, soporte y casos de negocio de plataformas de telefonía (Avaya, Genesys, ININ, Asterisk), manejo de personal administrativo/operativo de Outsourcing, cumplimiento de indicadores y experiencia en capacitación del personal.