Andrea Cole Email & Phone Number | o Position eliminated as part of the RIF budget cut plan at WKU o Provided technical support for SJB Faculty and students o Setup and maintained Apple computers in student labs/classrooms o Maintained Apple and Windows servers and class shares o Troubleshoot any hardware and software issues o Wrote instructional documents on new procedures/accessing systems o Updated department website and social media o Implemented and administered Google G-Suite accounts for faculty, staff and students. o First line of support for all company IT issues o Setup and maintained computers for all company employees o Troubleshoot any hardware and software issues o Created and maintained inventory of company IT assets o Created a system for reporting of all company IT issues. o Provided technical support to customers remotely o Created instructional documents for various installations and processes o Replaced various hardware components, such as screens, hard drives, network cards o Completed re-installations of Windows operating system. o Calculated and entered advanced shipping notices into system o Assisted office supervisor o Prepared outgoing shipment documentation o Checked-in incoming shipments against shipping notices. o Oversaw technology of call center operations o Troubleshoot and resolved employee software and hardware issues as needed o Kept all computers updated replace defective hardware as needed o Created instructional documents on various procedures. o Operated computer that controlled plating process o Coordinated with line leaders and supervisors to ensure daily schedule was met o Had to make quick decisions in a fast-paced environment. o Assisted customers o Processed and repackaged damaged parcels o Entered data into AS400 system o Obtained directions for driver.

Andrea Cole

o Position eliminated as part of the RIF budget cut plan at WKU o Provided technical support for SJB...
Bowling Green, Bowling Green, United States

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Andrea Cole’s Email andrea.cole@wku.edu

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Andrea Cole’s Location Bowling Green, Bowling Green, United States

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Work Experience

Western Kentucky University

IT Coordinator for School of Journalism & Broadcasting

2015-05-01 00:00:00 - 2018-06-01 00:00:00

Martin Managemenet Group

IT Support Coordinator

2012-07-01 00:00:00 - 2015-01-01 00:00:00

Afni

Desktop Support Technician

2012-02-01 00:00:00 - 2012-07-01 00:00:00

Support Nerds

Remote Support Analyst

2010-01-01 00:00:00 - 2010-08-01 00:00:00

2005-2009 Siegel Robert Automotive

Process Coordinator

2005-06-01 00:00:00 - 2009-06-01 00:00:00

FedEx Ground

Customer Service/Quality Assurance

2005-01-01 00:00:00 - 2005-06-01 00:00:00

Carhartt, Inc

ASN Clerk/ Shipping Coordinator

2003-02-01 00:00:00 - 2004-08-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Andrea Cole

Andrea Cole is located at
Bowling Green, Bowling Green, United States

Andrea Cole is a o Position eliminated as part of the RIF budget cut plan at WKU o Provided technical support for SJB Faculty and students o Setup and maintained Apple computers in student labs/classrooms o Maintained Apple and Windows servers and class shares o Troubleshoot any hardware and software issues o Wrote instructional documents on new procedures/accessing systems o Updated department website and social media o Implemented and administered Google G-Suite accounts for faculty, staff and students. o First line of support for all company IT issues o Setup and maintained computers for all company employees o Troubleshoot any hardware and software issues o Created and maintained inventory of company IT assets o Created a system for reporting of all company IT issues. o Provided technical support to customers remotely o Created instructional documents for various installations and processes o Replaced various hardware components, such as screens, hard drives, network cards o Completed re-installations of Windows operating system. o Calculated and entered advanced shipping notices into system o Assisted office supervisor o Prepared outgoing shipment documentation o Checked-in incoming shipments against shipping notices. o Oversaw technology of call center operations o Troubleshoot and resolved employee software and hardware issues as needed o Kept all computers updated replace defective hardware as needed o Created instructional documents on various procedures. o Operated computer that controlled plating process o Coordinated with line leaders and supervisors to ensure daily schedule was met o Had to make quick decisions in a fast-paced environment. o Assisted customers o Processed and repackaged damaged parcels o Entered data into AS400 system o Obtained directions for driver.

Andrea Cole currently works in the

No Languages Available

Andrea Cole has prior
experience in the following industries:
Western Kentucky University | Martin Managemenet Group | Afni | Support Nerds | 2005-2009 Siegel Robert Automotive | FedEx Ground | Carhartt, Inc

Andrea Cole has the following professional experience:
Western Kentucky University | Martin Managemenet Group | Afni | Support Nerds | 2005-2009 Siegel Robert Automotive | FedEx Ground | Carhartt, Inc