Anant Kulkarni Email & Phone Number | Working closely with international ISP/Telecom customers to resolve issues related to Hosted Messaging and Collaboration Solution. Responding to Customers with solutions via Skype and Zendesk Ticketing System, calling customers if needed. Creating SQL Queries, testing them on Lab. Preparing Labs to replicate issues. Creating plan of Action to resolve issues. Handling escalations from the customers. Creating knowledgebase for intermittent issues fixes for future reference. Guiding customers on How to queries. Applying the Hosted Messaging and Collaboration Solution i.e. Control Panel Patches on the Customer Setup. Arranging remote sessions for troubleshooting the issues. Reporting Bugs/Feature requests to the Development team regarding Hosting Control Panel Product related issues and troubleshooting related to MS-AD, Exchange mailbox provisioning and MS Lync user provisioning. Web Development, Content Management, Basic SEO, Internet Marketing, Dynamic Images Creation, Website Maintenance.

Anant Kulkarni

Working closely with international ISP/Telecom customers to resolve issues related to Hosted Messagi...
Pune, Maharashtra, India

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Anant Kulkarni’s Location Pune, Maharashtra, India

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Deputy Manager

2021-03-01 00:00:00 - Present

Application Support, Senior Analyst

2018-01-01 00:00:00 - 2020-10-01 00:00:00

Technical Support Engineer For Hosted Messaging And Collaboration Solution

2012-09-01 00:00:00 - 2017-12-01 00:00:00

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Anant Kulkarni is a Working closely with international ISP/Telecom customers to resolve issues related to Hosted Messaging and Collaboration Solution. Responding to Customers with solutions via Skype and Zendesk Ticketing System, calling customers if needed. Creating SQL Queries, testing them on Lab. Preparing Labs to replicate issues. Creating plan of Action to resolve issues. Handling escalations from the customers. Creating knowledgebase for intermittent issues fixes for future reference. Guiding customers on How to queries. Applying the Hosted Messaging and Collaboration Solution i.e. Control Panel Patches on the Customer Setup. Arranging remote sessions for troubleshooting the issues. Reporting Bugs/Feature requests to the Development team regarding Hosting Control Panel Product related issues and troubleshooting related to MS-AD, Exchange mailbox provisioning and MS Lync user provisioning. Web Development, Content Management, Basic SEO, Internet Marketing, Dynamic Images Creation, Website Maintenance.