Ana Allum Email & Phone Number | As a Program Lead & Service Delivery Manager at New Era Technology, I was responsible for ensuring my teams successful execution of project plans while meeting customer SLAs and KPIs. I work closely with executive leadership to align on short and long-term goals, and develop, implement, and review operational policies and procedures. In this role, I have successfully managed day-to-day project health while balancing multiple business lines, including project analysis, vendor accountability, and risk management. I also oversee and report weekly, monthly, quarterly, and annual metrics, identifying trends and assessing opportunities for process improvements. Prior to this role, I served as a Project Manager at New Era Technology where I proactively mitigated project risks and forecasted project trajectories to ensure timely action was taken to keep projects on time and budget. I provided oversight and direct leadership to ensure project work met defined scope, cost, and schedule commitments. I also developed lifecycle project plans to bring practical solutions and meet customer standards. As a Project Coordinator at New Era Technology, I gained experience managing multiple IT projects while meeting company expectations. I managed projects from development to completion, with a focus on positive customer relations. I collaborated with teams within the organization to ensure customer satisfaction and kept customers informed of project status. I also had oversight of 500K in revenue in 2020 with an overall positive delta of 3.2% above quoted margin. Before joining New Era Technology, I served in various roles at Van Wagenen Financial Services, including Account Manager, Escrow Services Supervisor, Escrow Services Team Lead, Escrow Services Specialist, Account Services Team Lead, Account Services Representative, and Customer Service Representative. In these roles, I constructed strategic account development plans for clients, implemented practical solutions to onboard customers across multiple platforms, and managed all client communication and projects from development to production. My skills include exceptional communication, great time management and attention to detail, distinguished customer service and leadership, and ability to adapt to diverse work situations. I am bilingual in English and Spanish, proficient in Microsoft Office, and have outstanding project management skills. I am also experienced in client retention management and process engineering.

Ana Allum

As a Program Lead & Service Delivery Manager at New Era Technology, I was responsible for ensuring...
Minneapolis, Minnesota, United States

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Ana Allum’s Email ana.allum@neweratech.com

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Ana Allum’s Location Minneapolis, Minnesota, United States

Ana Allum’s Current Industry Avi Spl

Ana Allum’s Prior Industry Matrix Ndi | New Era Technology | Van Wagenen Financial Services | Totally Kids Fun Furniture And Toys

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Work Experience

Avi Spl

Project Manager

2023-10-01 00:00:00 - Present

Matrix Ndi

Senior Project Manager

2023-05-01 00:00:00 - 2023-10-01 00:00:00

New Era Technology

Program Lead/Service Delivery Manager

2022-08-01 00:00:00 - 2023-05-01 00:00:00

Van Wagenen Financial Services

Account Manager

2018-05-01 00:00:00 - 2019-03-01 00:00:00

Totally Kids Fun Furniture And Toys

Sales Associate

2011-11-01 00:00:00 - 2014-05-01 00:00:00

Skills

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Languages

No Languages Available

FAQ About Ana Allum

Ana Allum is located at
Minneapolis, Minnesota, United States

Ana Allum is a As a Program Lead & Service Delivery Manager at New Era Technology, I was responsible for ensuring my teams successful execution of project plans while meeting customer SLAs and KPIs. I work closely with executive leadership to align on short and long-term goals, and develop, implement, and review operational policies and procedures. In this role, I have successfully managed day-to-day project health while balancing multiple business lines, including project analysis, vendor accountability, and risk management. I also oversee and report weekly, monthly, quarterly, and annual metrics, identifying trends and assessing opportunities for process improvements. Prior to this role, I served as a Project Manager at New Era Technology where I proactively mitigated project risks and forecasted project trajectories to ensure timely action was taken to keep projects on time and budget. I provided oversight and direct leadership to ensure project work met defined scope, cost, and schedule commitments. I also developed lifecycle project plans to bring practical solutions and meet customer standards. As a Project Coordinator at New Era Technology, I gained experience managing multiple IT projects while meeting company expectations. I managed projects from development to completion, with a focus on positive customer relations. I collaborated with teams within the organization to ensure customer satisfaction and kept customers informed of project status. I also had oversight of 500K in revenue in 2020 with an overall positive delta of 3.2% above quoted margin. Before joining New Era Technology, I served in various roles at Van Wagenen Financial Services, including Account Manager, Escrow Services Supervisor, Escrow Services Team Lead, Escrow Services Specialist, Account Services Team Lead, Account Services Representative, and Customer Service Representative. In these roles, I constructed strategic account development plans for clients, implemented practical solutions to onboard customers across multiple platforms, and managed all client communication and projects from development to production. My skills include exceptional communication, great time management and attention to detail, distinguished customer service and leadership, and ability to adapt to diverse work situations. I am bilingual in English and Spanish, proficient in Microsoft Office, and have outstanding project management skills. I am also experienced in client retention management and process engineering.

Ana Allum currently works in the Avi Spl |

No Languages Available

Ana Allum has prior
experience in the following industries:
Matrix Ndi | New Era Technology | Van Wagenen Financial Services | Totally Kids Fun Furniture And Toys

Ana Allum has the following professional experience:
Avi Spl | Matrix Ndi | New Era Technology | Van Wagenen Financial Services | Totally Kids Fun Furniture And Toys