Amy Syracuse Email & Phone Number | Director of Service Desk Operations with more than 20 years of experience creating and executing strategies that promote improved operations support, employee engagement, and communication efficiency. Analytical professional with a proven track record of evaluating organizations and identifying areas of needed improvement, including implementing solutions for a high volume of inquiries and interactions with clients and internal stakeholders. Adaptable leader leveraging strong interpersonal and communication skills to effectively manage and support several integrations, consistently integrating best practices for customer service and operational excellence while developing high performance teams. Areas of Expertise: Operations Management Process Improvements Hiring & Training Customer Service Strategies Service Desk Operations Coaching & Mentorship Healthcare Support Key Client Relationships Employee Development Select Accomplishments: • Created and implemented a series of process improvements and automations designed to streamline Service Desk responses, including the implementation of new contact channels such as chat, chat bot, and text support. • Developed, launched, and managed a new Service Desk model for Ascension Technologies, building out a physical space, selecting hardware and software tools, establishing procedures and standards, and employee development initiatives for the national Service Desk. • Independently oversaw all recruiting, hiring, and training for the newly formed Service Desk, participating in job fairs and community outreach events to hire several hundred candidates for the desk.

Amy Syracuse

Director of Service Desk Operations with more than 20 years of experience creating and executing str...
Detroit, Detroit, United States

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Amy Syracuse’s Email asyracuse@ascension.org

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Amy Syracuse’s Location Detroit, Detroit, United States

Amy Syracuse’s Current Industry Ascension

Amy Syracuse’s Prior Industry Ascension Technologies

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Work Experience

Ascension

Service Desk Director

2017-01-01 00:00:00 - Present

Ascension Technologies

National Service Desk Manager (Ascension Information Services)

2010-01-01 00:00:00 - 2017-01-01 00:00:00

Skills

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FAQ About Amy Syracuse

Amy Syracuse is located at
Detroit, Detroit, United States

Amy Syracuse is a Director of Service Desk Operations with more than 20 years of experience creating and executing strategies that promote improved operations support, employee engagement, and communication efficiency. Analytical professional with a proven track record of evaluating organizations and identifying areas of needed improvement, including implementing solutions for a high volume of inquiries and interactions with clients and internal stakeholders. Adaptable leader leveraging strong interpersonal and communication skills to effectively manage and support several integrations, consistently integrating best practices for customer service and operational excellence while developing high performance teams. Areas of Expertise: Operations Management Process Improvements Hiring & Training Customer Service Strategies Service Desk Operations Coaching & Mentorship Healthcare Support Key Client Relationships Employee Development Select Accomplishments: • Created and implemented a series of process improvements and automations designed to streamline Service Desk responses, including the implementation of new contact channels such as chat, chat bot, and text support. • Developed, launched, and managed a new Service Desk model for Ascension Technologies, building out a physical space, selecting hardware and software tools, establishing procedures and standards, and employee development initiatives for the national Service Desk. • Independently oversaw all recruiting, hiring, and training for the newly formed Service Desk, participating in job fairs and community outreach events to hire several hundred candidates for the desk.