Amber Vaden Email & Phone Number | Hey there, I'm Amber 👋🏽 You know, every customer journey tells a unique tale - one filled with satisfaction and wins. I'm your go-to person for creating and rolling out powerful AND effective customer success strategies that take the client experience up a notch. Here's a bit about me 💁🏾‍♀️: I bring over 6 years of Customer Success experience, successful at managing accounts for Enterprise & Mid-market clients across Healthcare, Financial Technology, and Smart Home Technology sectors, including notable companies like HST Pathways, SRAX, and Dwelo/Level to name a few. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗖𝗮𝗿𝗲𝗲𝗿 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀 🏆 - Streamlined onboarding, reducing time by 40% and contributing to a 20% increase in successful product adoption. - Led a program resulting in a 20% faster issue resolution by enhancing internal teams' understanding of customer needs. - Successfully managed a portfolio of 100+ B2B SaaS clients, resulting in a 95% gross retention rate and contributing to a 10% increase in annual revenue. 𝗥𝗲𝗹𝗲𝘃𝗮𝗻𝘁 𝗦𝗸𝗶𝗹𝗹𝘀 🤹🏽 - Performing presentations & demos to large groups - Managing & communicating to various stakeholders - Onboarding and Training - Upselling and Cross-selling - Data Analysis - Process Optimization and Implementation - Industry and Trends Analysis - Creative Problem-Solving and Storytelling - Customer Analysis and Insights - Customer Relationship Management - Project Management - KPI and Metrics Report Generation - Strategic Planning and Execution 𝗧𝗲𝗰𝗵 𝗦𝘁𝗮𝗰𝗸 💻 •Salesforce Service Cloud •Asana •Trello •Monday.com •HubSpot •Gainsight •Intercom •Zendesk •Mixpanel •Tableau •Power BI •Microsoft Office •Google Analytics •Notion •Airtable •Twilio •Hootsuite •Gainsight •Jira •Slack •Confluence •Balena When I'm not loving Customer Success, you can find me figure skating, walking trails or taking road trips. 🗻🛼🚗 Let’s chat! DM me or email @ avaden697@gmail.com 📥

Amber Vaden

Hey there, I'm Amber 👋🏽 You know, every customer journey tells a unique tale - one filled with sa...
Danville, Virginia, United States

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Amber Vaden’s Email amber.vaden@mitchell.com

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Amber Vaden’s Location Danville, Virginia, United States

Amber Vaden’s Current Industry Mitchell International Customer Success Collective

Amber Vaden’s Prior Industry Hst Pathways | Srax | Level Home | Stitch Fix | Telvista

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Work Experience

Mitchell International

Senior Customer Success Manager - B2B, SaaS, Customer Retention

2024-02-01 00:00:00 - Present

Customer Success Collective

Member

2023-10-01 00:00:00 - Present

Hst Pathways

Client Success Manager - B2B, Customer Retention, Customer Satisfaction

2023-01-01 00:00:00 - 2023-08-01 00:00:00

Srax

Client Success Manager - B2B, Account Management, Business Development

2022-01-01 00:00:00 - 2022-07-01 00:00:00

Level Home

Dwelocare Product Success Manager - B2C, Account Management, Lead Generation

2021-01-01 00:00:00 - 2022-01-01 00:00:00

Stitch Fix

Customer Success Manager - B2C, Strategy, Marketing, Account Management

2020-01-01 00:00:00 - 2021-01-01 00:00:00

Telvista

Customer Success Manager - B2B, SaaS, Client Relations, Project Management

2015-01-01 00:00:00 - 2018-01-01 00:00:00

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FAQ About Amber Vaden

Amber Vaden is located at
Danville, Virginia, United States

Amber Vaden is a Hey there, I'm Amber 👋🏽 You know, every customer journey tells a unique tale - one filled with satisfaction and wins. I'm your go-to person for creating and rolling out powerful AND effective customer success strategies that take the client experience up a notch. Here's a bit about me 💁🏾‍♀️: I bring over 6 years of Customer Success experience, successful at managing accounts for Enterprise & Mid-market clients across Healthcare, Financial Technology, and Smart Home Technology sectors, including notable companies like HST Pathways, SRAX, and Dwelo/Level to name a few. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗖𝗮𝗿𝗲𝗲𝗿 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀 🏆 - Streamlined onboarding, reducing time by 40% and contributing to a 20% increase in successful product adoption. - Led a program resulting in a 20% faster issue resolution by enhancing internal teams' understanding of customer needs. - Successfully managed a portfolio of 100+ B2B SaaS clients, resulting in a 95% gross retention rate and contributing to a 10% increase in annual revenue. 𝗥𝗲𝗹𝗲𝘃𝗮𝗻𝘁 𝗦𝗸𝗶𝗹𝗹𝘀 🤹🏽 - Performing presentations & demos to large groups - Managing & communicating to various stakeholders - Onboarding and Training - Upselling and Cross-selling - Data Analysis - Process Optimization and Implementation - Industry and Trends Analysis - Creative Problem-Solving and Storytelling - Customer Analysis and Insights - Customer Relationship Management - Project Management - KPI and Metrics Report Generation - Strategic Planning and Execution 𝗧𝗲𝗰𝗵 𝗦𝘁𝗮𝗰𝗸 💻 •Salesforce Service Cloud •Asana •Trello •Monday.com •HubSpot •Gainsight •Intercom •Zendesk •Mixpanel •Tableau •Power BI •Microsoft Office •Google Analytics •Notion •Airtable •Twilio •Hootsuite •Gainsight •Jira •Slack •Confluence •Balena When I'm not loving Customer Success, you can find me figure skating, walking trails or taking road trips. 🗻🛼🚗 Let’s chat! DM me or email @ avaden697@gmail.com 📥

Amber Vaden currently works in the Mitchell International | Customer Success Collective |

No Languages Available

Amber Vaden has prior
experience in the following industries:
Hst Pathways | Srax | Level Home | Stitch Fix | Telvista

Amber Vaden has the following professional experience:
Mitchell International | Customer Success Collective | Hst Pathways | Srax | Level Home | Stitch Fix | Telvista