Amardeep Matharu Email & Phone Number | To ensure the customer experience is consistently delivered by all members of the team throughout the store Setting sales targets with the team where appropriate for all sales, shoe care, e-mail collection and Brantano card. Recruit and train a team to provide good customer experience to meet targets and maximise profit. To support the development of the customer service experience through regular training and coaching. Administering checks on current procedures adopted within the store, taking the relevant actions necessary to remedy risks to customers and staff. Commercial and operational responsibility of the store. Focusing on the development of exceeding sales targets. Reviewing and auditing Health and Safety and security. Managing the receipt of stock and controlling productivity of stock on a weekly basis.Next is a multinational clothing, footwear and home products retailer. It currently has over 700 stores across Europe, Asia and the middle east. Next is the largest clothing retailer in the UK. • Providing excellent customer service through displaying good listening skills; identifying customer service through displaying good listening skills; identifying customer's needs and responding to them quickly, developing product knowledge, replenishing stock, and maintaining high standards of merchandising and housekeeping. • Liaising with the Assistant Store Manager to pro-actively identify and resolve problems and ensuring security is controlled, kept to an acceptable minimum. • Displaying market knowledge and being aware of competitors, and viable business opportunities. • Coaching and motivating staff though; identifying and managing performance issues, conducting reviews and appraisals on all supervisors and sales staff with an agreed deadline and lending, communicating and motivating by setting the pace and driving the team forward. • Organizing and supervising the housekeeping, merchandising and presentation of stock, using the commercial reports i.e UPT, Average transaction value, space management, and best sellers. Controlling/managing staff across the floor sales area is suitably as a role model. • Supporting and helping with their work, getting involved in day-to-day activities. Adhering to all company policies and procedures and maintaining and demonstrating security and health and Safety awareness.- Promoted from Senior Assistant Manager to Store Manager within 18 years months, ensuring KPI levels were exceeded. - Through personal coaching and development trained 31 new starters across the UK to exceed the company’s expectations. Developed 6 Customer Advocates to progress to a managerial role within the Company. - Winning awards for providing exceptional customer experience for four months by understanding the customer’s needs and achieving them. - Help to launch Speedy Cash in the West Midlands, by Recruiting and training new teams across the UK. To also continually appraise staff to maximize the full potential of each individual member and ensure all training initiatives are completed. - To analyze the stores Profit & Loss (P&L) to ensure the store is performing to all KPI’s and if not put in place an action plan to ensure the KPI’s are exceeded. - Coach and develop staff through completing Counter Observations and setting SMART goals where applicable to further develop their abilities and skills. - Enhancing the Customers experience by Implementing and supporting the “Customer Champion Service Standards”. This was to ensure that my team put the customer’s needs first and ensured we gave them exceptional customer service. - Efficiently handling escalated customer issues by building positive relationships and adhering to company procedures - Ensured that the team was consistently adhering to FCA guidelines and in-house company procedures, this was done daily auditing of the stores outputs as well as coaching within the team. - Supported the District Manager with taking responsibility for the regional compliance audits and producing a MI pack which would be presented to the board to report on stores performance.

Amardeep Matharu

To ensure the customer experience is consistently delivered by all members of the team throughout th...
Wolverhampton, Wolverhampton, United Kingdom

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Amardeep Matharu’s Email amardeep.matharu@speedycash.com

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Amardeep Matharu’s Location Wolverhampton, Wolverhampton, United Kingdom

Amardeep Matharu’s Current Industry

Amardeep Matharu’s Prior Industry Speedy Cash | Brantano | Next Ltd

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Work Experience

Speedy Cash

Store Manager

2011-09-01T00:00:00.000Z - 2016-01-01T00:00:00.000Z

Brantano

Store Manager

2007-05-01T00:00:00.000Z - 2011-04-01T00:00:00.000Z

Next Ltd

Floor Manager

2003-11-01T00:00:00.000Z - 2007-05-01T00:00:00.000Z

Skills

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Languages

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FAQ About Amardeep Matharu

Amardeep Matharu is located at
Wolverhampton, Wolverhampton, United Kingdom

Amardeep Matharu is a To ensure the customer experience is consistently delivered by all members of the team throughout the store Setting sales targets with the team where appropriate for all sales, shoe care, e-mail collection and Brantano card. Recruit and train a team to provide good customer experience to meet targets and maximise profit. To support the development of the customer service experience through regular training and coaching. Administering checks on current procedures adopted within the store, taking the relevant actions necessary to remedy risks to customers and staff. Commercial and operational responsibility of the store. Focusing on the development of exceeding sales targets. Reviewing and auditing Health and Safety and security. Managing the receipt of stock and controlling productivity of stock on a weekly basis.Next is a multinational clothing, footwear and home products retailer. It currently has over 700 stores across Europe, Asia and the middle east. Next is the largest clothing retailer in the UK. • Providing excellent customer service through displaying good listening skills; identifying customer service through displaying good listening skills; identifying customer's needs and responding to them quickly, developing product knowledge, replenishing stock, and maintaining high standards of merchandising and housekeeping. • Liaising with the Assistant Store Manager to pro-actively identify and resolve problems and ensuring security is controlled, kept to an acceptable minimum. • Displaying market knowledge and being aware of competitors, and viable business opportunities. • Coaching and motivating staff though; identifying and managing performance issues, conducting reviews and appraisals on all supervisors and sales staff with an agreed deadline and lending, communicating and motivating by setting the pace and driving the team forward. • Organizing and supervising the housekeeping, merchandising and presentation of stock, using the commercial reports i.e UPT, Average transaction value, space management, and best sellers. Controlling/managing staff across the floor sales area is suitably as a role model. • Supporting and helping with their work, getting involved in day-to-day activities. Adhering to all company policies and procedures and maintaining and demonstrating security and health and Safety awareness.- Promoted from Senior Assistant Manager to Store Manager within 18 years months, ensuring KPI levels were exceeded. - Through personal coaching and development trained 31 new starters across the UK to exceed the company’s expectations. Developed 6 Customer Advocates to progress to a managerial role within the Company. - Winning awards for providing exceptional customer experience for four months by understanding the customer’s needs and achieving them. - Help to launch Speedy Cash in the West Midlands, by Recruiting and training new teams across the UK. To also continually appraise staff to maximize the full potential of each individual member and ensure all training initiatives are completed. - To analyze the stores Profit & Loss (P&L) to ensure the store is performing to all KPI’s and if not put in place an action plan to ensure the KPI’s are exceeded. - Coach and develop staff through completing Counter Observations and setting SMART goals where applicable to further develop their abilities and skills. - Enhancing the Customers experience by Implementing and supporting the “Customer Champion Service Standards”. This was to ensure that my team put the customer’s needs first and ensured we gave them exceptional customer service. - Efficiently handling escalated customer issues by building positive relationships and adhering to company procedures - Ensured that the team was consistently adhering to FCA guidelines and in-house company procedures, this was done daily auditing of the stores outputs as well as coaching within the team. - Supported the District Manager with taking responsibility for the regional compliance audits and producing a MI pack which would be presented to the board to report on stores performance.