Alfredo Tellez Email & Phone Number | As a performance-driven Chief of Customer Care & Sales Operations Leader, I bring over two decades of significant experience in directing high-performing teams to deliver exceptional customer service. My track record demonstrates success in developing and implementing strategic initiatives to enhance customer satisfaction, retention, and loyalty. I possess skills in optimizing operational processes and leveraging technology to streamline workflows and improve efficiency. I excel in fostering a customer-centric culture, training staff, and promptly resolving escalated issues. I have also been recognized throughout my career as a strong leader and trusted advisor, consistently exceeding client and company expectations. SELECTED QUALIFICATIONS: • Recognized for devising game-changing process enhancements despite uncertain times, maximizing revenue generation, and supporting business growth. • GoDaddy: oversaw a team of 12 Analysts tasked with the following responsibilities. Oversaw approximately 4,000 personnel across various departments. Developed and optimized shift schedules for associates across multiple time zones and departments, aligning with trending volume and sales/performance objectives. Generated forecasts for all domestic lines of business by analyzing historical and seasonal trends. Tracked and analyzed potential contact drivers to aid in future event planning and understanding event impacts. Managed tracking and forecasting of attrition across multiple sites and lines of business. Collaborated with Operations and Training departments to identify attrition trends and plan new hire classes accordingly. • Parsons Extreme Golf: Responsible for precise yearly, monthly, daily, and interval forecasting of customer contacts and employee productivity, achieving and maintaining an accuracy within a range of 5%. This encompassed both domestic and international operations. • Extensive experience within the call center industry, managing teams of up to 400+ (including supervisors). • Expert in improving the customer experience by leading process improvements and executing strategic initiatives to enhance synergies, ensure consistency, and streamline operations. • Demonstrated success in recruiting high-caliber and talented individuals, increasing staff morale, loyalty, and retention.

Alfredo Tellez

As a performance-driven Chief of Customer Care & Sales Operations Leader, I bring over two decades o...
Phoenix, Phoenix, United States

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Alfredo Tellez’s Email atellez@pxg.com

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Alfredo Tellez’s Location Phoenix, Phoenix, United States

Alfredo Tellez’s Current Industry Americanna Wellness

Alfredo Tellez’s Prior Industry Pxg | Godaddy | Qwest Communications | Direct Alliance

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Work Experience

Americanna Wellness

DIRECTOR OF SALES OPERATIONS PROVIDER CHANNEL

2024-04-01 00:00:00 - Present

Pxg

Director, Support Sales Operations

2017-07-01 00:00:00 - 2023-10-01 00:00:00

Godaddy

Senior Workforce Manager

2015-03-01 00:00:00 - 2017-07-01 00:00:00

Qwest Communications

Business Sales Consultant

2003-01-01 00:00:00 - 2004-01-01 00:00:00

Direct Alliance

Outbound Sales Account Executive

2002-01-01 00:00:00 - 2003-01-01 00:00:00

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FAQ About Alfredo Tellez

Alfredo Tellez is located at
Phoenix, Phoenix, United States

Alfredo Tellez is a As a performance-driven Chief of Customer Care & Sales Operations Leader, I bring over two decades of significant experience in directing high-performing teams to deliver exceptional customer service. My track record demonstrates success in developing and implementing strategic initiatives to enhance customer satisfaction, retention, and loyalty. I possess skills in optimizing operational processes and leveraging technology to streamline workflows and improve efficiency. I excel in fostering a customer-centric culture, training staff, and promptly resolving escalated issues. I have also been recognized throughout my career as a strong leader and trusted advisor, consistently exceeding client and company expectations. SELECTED QUALIFICATIONS: • Recognized for devising game-changing process enhancements despite uncertain times, maximizing revenue generation, and supporting business growth. • GoDaddy: oversaw a team of 12 Analysts tasked with the following responsibilities. Oversaw approximately 4,000 personnel across various departments. Developed and optimized shift schedules for associates across multiple time zones and departments, aligning with trending volume and sales/performance objectives. Generated forecasts for all domestic lines of business by analyzing historical and seasonal trends. Tracked and analyzed potential contact drivers to aid in future event planning and understanding event impacts. Managed tracking and forecasting of attrition across multiple sites and lines of business. Collaborated with Operations and Training departments to identify attrition trends and plan new hire classes accordingly. • Parsons Extreme Golf: Responsible for precise yearly, monthly, daily, and interval forecasting of customer contacts and employee productivity, achieving and maintaining an accuracy within a range of 5%. This encompassed both domestic and international operations. • Extensive experience within the call center industry, managing teams of up to 400+ (including supervisors). • Expert in improving the customer experience by leading process improvements and executing strategic initiatives to enhance synergies, ensure consistency, and streamline operations. • Demonstrated success in recruiting high-caliber and talented individuals, increasing staff morale, loyalty, and retention.