FAQ About Alexis Odom

• What is Alexis Odom's address?

  Alexis Odom is located at
  Jersey City, Jersey City, United States

• What is Alexis Odom's job title?

  Alexis Odom is a *Evaluate strengths and weaknesses of staff in order to foster a positive working environment which includes Daily evaluations, coaching and mentoring the business team in order to enhance staff performance levels for quality, production, and attendance while ensuring accuracy and compliance with internal/external policies. *Allocate work assignments to ensure daily receipts are processed in accordance with Service Level Agreements (SLAs) based on order of receipt. Review work load to identify gaps in processes and/or inefficiencies. Incorporate applicable workflows and business rules. Perform appropriate data analysis and reporting. *Ensure customer satisfaction by developing business partnerships with internal and external customers for seamless results and by expediting resolutions of complex problems/issues either by resolution, or escalation.* Successfully managed the activities of team members. * Created training manuals targeted at resolving even the most difficult customer issues. * Monitored the daily activities of 2 customer support teams. * Developed, implemented and monitored programs to maximize customer satisfaction. * Owned team productivity metrics. * Interviewed, hired and trained new quality customer service representatives. * Provided detailed monthly departmental reports and updates to senior management. * Addressed negative customer feedback immediately. * Effectively communicated with team members to maintain clearly defined expectations. * Generated and distributed daily reports and order acknowledgments to appropriate personnel. * Developed rapport with the customer base by handling difficult issues with professionalism.* Provided coaching/mentoring to less experienced staff members and peers. * Performed other relevant tasks as assigned by management. * Ensure customer satisfaction by developing business partnerships with internal and external customers for seamless results and expediting resolutions to complex issues either resolution or escalation. * Resolved customer questions, issues and complaints. * Created training manuals targeted at resolving even the most difficult issues.* Created annual goals, objectives and budget and made recommendations to reduce cost. * Administered, directed and coordinated the activities of the agency. * Served as liaison between management, clinical staff and the community. * Reviewed and approved time cards for processing by payroll department. * Evaluated patient care procedural changes for effectiveness. * Assisted patients with multiple chronic diagnoses, including COPD and asthma. * Supported patients with customized patient teaching tools. * Educated patients about their treatments. * Organized, updated and maintained over 200 patient charts. * Created training manuals targeted at resolving even the most difficult issues. * Resolved customer questions, issues and complaints.* Communicated with members and medical providers in regards to member's benefits and claims statuses. * Process claims submitted by medical providers and members. * Properly directed inbound calls in phone queues to improve call flow. * Maintained up-to-date records at all times. * Ran reports and supplied data to fulfill customer report requirements. * Managed quality communication, customer support and product representation for each client. * Addressed customer service inquiries in a timely and accurate fashion. * Made reasonable procedure exceptions to accommodate unusual customer requests. * Provided accurate and appropriate information in response to customer inquiries.

• What industry does Alexis Odom currently work in?

  Alexis Odom currently works in the Clover Health |

• Which languages does Alexis Odom speak?

  No Languages Available

• Which industries has Alexis Odom previously worked in?

  Alexis Odom has prior
  experience in the following industries:
  Swatch Group | Advanced Home Care | BCBSNC

• What is Alexis Odom’s work experience?

  Alexis Odom has the following professional experience:
  Clover Health | Swatch Group | Advanced Home Care | BCBSNC

• How can I find Alexis Odom on LinkedIn?

  You can view Alexis Odom’s LinkedIn profile at LinkedIn URL

• What are Alexis Odom’s work email addresses?

  Alexis Odom’s work email
  addresses are
  alexis.odom@swatchgroup.com

• What company does Alexis Odom work for?

  Clover Health |