FAQ About Alexandre Mattei

• What is Alexandre Mattei's address?

  Alexandre Mattei is located at
  Campinas, São Paulo, Brazil

• What is Alexandre Mattei's job title?

  Alexandre Mattei is a I have extensive experience in a customer centric role, where I am responsible for delivering exceptional service to customers within a contractual framework. Leading a team of practitioners to provide high-quality and reliable technology services that align with the business needs. In my role, I am integrated within the customer account structure, allowing me to interact directly with the customer and collaborate with the Delivery Partner. I possess in-depth knowledge of the services provided to the customer and their business, enabling me to propose and deliver customized solutions tailored to their specific requirements. I take ownership of providing technical and managerial support to field technicians, subject matter experts, and product support personnel who are involved in delivering, managing, maintaining, and deploying IT services. I am adept at responding to incidents, problems, changes, escalations, and any situation requiring support to rectify issues related to malfunctioning services, operations, software, or equipment. Furthermore, I have strong leadership skills and collaborate with various stakeholders, including Delivery Partners, Architects, Site Reliability Engineers (SREs), and the customer, to co-create, design, deploy, and maintain reliable, available, and scalable systems and services. I am skilled in sharing relevant information and assigning tasks to ensure that employee work aligns with Kyndryl's strategy, market performance, and local organizational goals. I am committed to achieving business objectives and accepting responsibility for results, including customer satisfaction, productivity, financial targets, and other key performance measures. Promoting teamwork and inclusion and I actively foster an environment that embraces diversity and inclusive leadership, consistent with Kyndryl's values. I provide constructive feedback to employees to enhance their performance, establish clear expectations, and hold them accountable for their results. I also recognize and appreciate the contributions of individuals and teams. I am a strong advocate for change and innovation, encouraging employees to generate and evaluate ideas while removing obstacles to their implementation. Empower and advise employees to help them develop their skills and abilities, facilitating their career growth within the organization. Overall, my skill set includes a focus on customer satisfaction, expertise in information technology, change management, business analytics, coaching, IT outsourcing, infrastructure management, teamwork, and leadership.

• What industry does Alexandre Mattei currently work in?

  Alexandre Mattei currently works in the Kyndryl |

• Which languages does Alexandre Mattei speak?

  No Languages Available

• Which industries has Alexandre Mattei previously worked in?

  Alexandre Mattei has prior
  experience in the following industries:
  Ibm | Lenovo | Belenus | Telesp Celular | Bestway Internet Provider

• What is Alexandre Mattei’s work experience?

  Alexandre Mattei has the following professional experience:
  Kyndryl | Ibm | Lenovo | Belenus | Telesp Celular | Bestway Internet Provider

• How can I find Alexandre Mattei on LinkedIn?

  You can view Alexandre Mattei’s LinkedIn profile at LinkedIn URL

• What are Alexandre Mattei’s work email addresses?

  Alexandre Mattei’s work email
  addresses are
  alexandre.mattei@kyndryl.com

• What company does Alexandre Mattei work for?

  Kyndryl |